Knowledge Exchange Continuous Improvement Manager


Operations and External Affairs
UAL - King's Cross, London UK
Full time
Academic Enterprise

16 June 2019 23:55

26 June 2019
£45,603 to £54,943 per annum

We are looking for a highly skilled and motivated individual to work directly with the Director of Knowledge Exchange (KE), as well as colleagues across the institution. The role will lead on the ongoing development and delivery of a continuous improvement programme of projects and initiatives, enabling delivery of the highest standards of KE consistently across UAL, and ensuring that UAL meets the standards required by the new KE Framework (KEF) Concordat.

This role is a great opportunity for someone who enjoys managing multiple workstreams, engaging with diverse stakeholders, and delivering at pace. The role will require you to think and engage strategically, whilst delivering a programme of activities that directly results in operational and business improvements, and in the enhancement of UAL’s overall KE capabilities and capacities. The role will be highly visible within the organisation, and will focus specifically on addressing the following areas of continuous improvement for KE: performance data, communications, staff development, business processes, and policy development.


As the largest specialist arts institution in Europe, University of the Arts London (UAL) is a vibrant global centre for creative arts innovation, drawing together six Colleges with international reputations in art, design, fashion, communication and performing arts.

This is an exciting time to join UAL, as part of a growing team with responsibility for driving innovation and knowledge exchange activity that leverages our expertise across UAL’s broad range of creative disciplines to achieve profile, scale and impact for the University and benefits the wider creative economy in London and beyond.

Educated to degree level, you have a track record in managing change across large organisations (ideally in a higher education context), working across different teams and cultures to consult and identify improvements, as well as experience in developing and implementing new policies and processes to support such business change. You should have a good knowledge of the regulatory and policy environment of higher education – particularly in relation to KE, as well as an awareness of the diversity of KE mechanisms, models and practices.

You demonstrate a proven ability to successfully engage staff with new performance data capturing and/or reporting processes. You can communicate ideas clearly and inclusively, and ideally have experience of line management of staff with responsibilities for communications, staff development, and/or events management.   You can also co-ordinate and review work, effort, and resources, ensuring maximum efficiency and delivery of goals.

In return, UAL offers generous leave, an attractive pension and a commitment to your continuing personal development and training in an environment that encourages excellence, creativity and diversity. Relocation assistance is available.

Please visit where you are able to search for the position, download an application pack and apply. Please download an application pack and then upload your completed application form by clicking on apply below. If you have any queries about this role that are not covered in the documentation available below please contact David Hadler, Recruitment Administrator, email: t: 0207 514 6685

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University of the Arts London aims to be an equal opportunities employer embracing diversity in all areas of activity.

Previous applicants need not apply.

At UAL, everyone's identity matters. We are committed to creating a supportive and inclusive environment for all our diverse students, staff, and the creative and cultural sector partners with whom we engage. We aim to take every opportunity to progress equality and diversity, and celebrate the enrichment this brings to our community.

Candidates are advised to submit applications early.

This opportunity is closed to applications.