IT Support Analyst
7342
Permanent
Full time - 35 hours per week
17 October 2021 23:55
The opportunity
We are looking for a highly skilled and motivated IT Support Analyst to join our Service Management Division. You will play a vital role in one of our IT support teams, providing a broad range of IT support to end users within the University, both remotely and desk-side. Installing and supporting hardware and software, performing basic network troubleshooting ,Working closely with Service Desk Analysts and other technical teams, you will deliver a high quality service, focused on customer satisfaction and ensuring service level standards are successfully met.
About you
You will hold a relevant professional qualification or bachelors degree and have significant experience within an ITIL service operation environment. You will have extensive experience in PC and Mac hardware, software maintenance and fault-finding on desktops, laptops and printers in an enterprise environment. You will have demonstrable knowledge of current and emerging technologies and standards for IT support, and proven ability as an operational task leader, assessing and ensuring appropriate resources and support are available to enable the team and individual members to achieve their goals. Crucially, you are able to provide expert guidance on the deployment, configuration and management of Windows 10 and latest Mac OSX technologies.
Query:
If you have any queries you may contact oeastaffrecruitment@arts.ac.uk
This opportunity is closed to applications.