Senior Digital Learning Support Co-ordinator


Academic Development and Services
UAL - High Holborn, London UK
Full time
Teaching and Learning Exchange

28 November 2020 23:55

7 December 2020
£38,694.00 - £46,423.00 per annum

Working closely with multiple teams across the University, this role will enhance the support for the Digital Learning Platforms used at UAL. This will involve leading a small team to manage the Support Desk to deliver high quality end-user support, responding to day to day issues; identifying systemic issues and areas of process improvement; working with relevant colleagues to produce and maintain support and guidance materials; and building a respected and valued support service for staff and students.

Currently role will require remote working, this requirement may change in the future.

University of the Arts London is a vibrant world centre for innovation, drawing together six Colleges with international reputations in art, design, fashion, communication and performing arts.  

The Teaching and Learning Exchange supports teaching and learning enhancement at the University by working across three areas: teaching and research development, digital learning, and careers and employability. With a key role in delivering the University’s new Academic Strategy, the Exchange is offering a new vacancy to further support our specialism of teaching digitally in the arts and prioritise student attainment and student experience. This role will offer enhanced support for staff and students in their use of digital platforms for teaching and learning.

We are looking for a Senior Digital Learning Support Coordinator with experience of supporting users across a complex and large organisation.

The successful candidate will have expertise in managing a User Help Desk and leading a small team to provide high-quality end-user support.

They will also be skilled in analysing support data; identifying areas for process improvement; and producing and maintaining guidance and support resources in a variety of formats.
Knowledge of digital tools and platforms commonly for teaching and learning is essential preferably within Higher Education or other public sector contexts.


Applicants should have: 

·       Undergraduate degree in digital/eLearning or equivalent discipline area 

·       Substantive knowledge of Digital/eLearning technologies (online and ‘in room’) which are commonly used in higher education

·       In-depth experience and knowledge of managing a Help Desk to deliver high-quality end-user support servicing a large and complex organisation.

·       Experience of successfully co-ordinating actions across multi-disciplinary teams 

·       Experience of managing a small team,

·       General digital media production skills to produce online guidance and resources 

·       Systematic approach to problem solving

·       Excellent interpersonal and team working skills

Apply Early 

Please note that this role may close earlier than the stated closing date if a sufficient number of applications are received. If you wish to apply for this position, you are advised to submit your application as soon as possible.


If you have any queries you may contact

UAL is committed to creating a diverse and inclusive university - a place where we all can be ourselves and reach our full potential in our work, learning and creative practice. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.

Candidates are advised to submit applications early.