Student Systems Support Administrator


Academic Development and Services
UAL - High Holborn, London UK
Full time
Academic Registry

26 November 2020 23:55

10 December 2020
£34,943.00 - £42,914.00 per annum

The Student Systems and Records team provide operational support to all registry student systems users and support the system administration behind the student life cycle.

The post holder will primary provide an advice and support service for the operation of the University student system (SITS). This includes overseeing the correct and efficient use of systems, assisting with evaluation, testing and implementation of enhancements, upgrades and other system developments. This will involve supporting underlying business processes, producing manuals and guides and resolving any technical issues.

The post holder will also be required to support the maintenance and management of the student records and system ensuring the highest level of accuracy and compliance with University and External Body processes and regulations.


University of the Arts London is recognised globally as a leading institution for teaching and research in art, design, fashion, communication and the performing arts. You will be joining us at a time of exciting change and will have the opportunity to influence a new era of administrative services across the University.

If you are good with people and systems, this post offers an excellent opportunity to lead a high quality Student Systems Support team and help shape the journey of the most vibrant and creative students in the UK through a hands-on approach in managing University’s student records system (SITS) team, which underpins the entire student journey from initial application to successful graduation.

Your Profile -

To be equal to the challenge, you will need a sound understanding of Higher Education student records systems, with experience in problem and incident management within a large complex environment.

Specialist Knowledge/ Qualifications

Knowledge of the Higher Education sector and the student lifecycle.

Knowledge and experience using and supporting student records systems (SITS experience is strongly desired).

Undergraduate degree or equivalent experience.

Relevant Experience

Experience working in the Higher Education sector.

Experience in system administration in a HE environment.

Experience of reporting systems and data quality control processes.

Understanding of business processes and operational issues affecting student administration within a University.

Posting Date - 12 November 2020

Closing Date - 26 November 2020 at 23:55pm

Apply Early

Please note that this role may close earlier than the stated closing date if a sufficient number of applications are received. If you wish to apply for this position, you are advised to submit your application as soon as possible.



If you have any queries you may contact


UAL is committed to creating a diverse and inclusive university - a place where we all can be ourselves and reach our full potential in our work, learning and creative practice. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.

Candidates are advised to submit applications early.

This opportunity is closed to applications.