Operations Administrators x 2

The opportunity

We are recruiting two Operations Administrators to meet strong demand from the sectors we serve.

You will work as part of the Operations team to administer the Awarding Body’s core systems and processes from student registration through moderation to certification, using our Learner Management System. The role requires a flexible and collaborative individual capable of providing high quality administrative support in a busy office environment. The successful candidate will work with a team of five Operations Administrators and be the first point of contact for their roster of Colleges and External Moderators. They will also work closely with the Senior Quality Officer (Operations), Operations Coordinator and Operations Manager.

About you

You will bring to the role proven experience in a customer facing role within a busy office environment. We expect you to be familiar with the use of databases and Microsoft Office applications (particularly Excel), and demonstrate skills in processing information through systems and according to set guidelines. You are highly organised and a skilled problem solver. You excel at analysing complex information and are able to work independently with accuracy and attention to detail

Crucially, you are a collaborative, supportive and customer-focused individual with strong communication skills, both in person and in writing. You are confident speaking to customers and have exceptional telephone manner.

Ideally, you will also have some understanding of FE qualifications, educational regulatory bodies (such as Ofqual and the DfE). Experience of working with an external verification and/or external moderation quality assurance models would be desirable.

You have received formal training or education at post 16 level and you commit to your own development through effective use of processes such as appraisal schemes and staff development.