IT Support Analyst

9307

Digital and Technology
University IT Services
Hybrid – CCW Millbank/Home
Grade 3
£30,777 to £37,468 per annum

Permanent

Full time - 35 hours per week

13 February 2023 23:55

The opportunity

We are looking for a highly skilled and motivated IT desktop support analyst (known at the University as IT Support Analyst) to join our IT Services Division.

With a can do attitude, you'll play a vital role in supporting users both remotely and desk-side, with most of your work being escalated from our IT Service Desk. You'll support both staff and student computers providing a quick response to standard day-to-day issues and requests for hardware and software, as well as engaging with project work such as our desktop replacement program. 

This role is an opportunity for you to grow and develop your experience in 2nd line support within a large environment across both Mac and Windows technologies.

Though you'll be be based at our Elephant & Castle campus, occasional travel to other UAL sites may be required.

About you

Your profile should include:

  • Experience with Windows and/or Mac hardware maintenance and fault-finding on desktops, laptops and printers is essential
  • Ability in deploying, configuring and managing Mac OSX or Windows 10/11 is essential
  • Knowledge of networking technologies both wired and wireless would be advantageous
  • Experience supporting MS Office/Active Directory/Mobile Devices
  • Exposure to enterprise tools such as JamfPro and ZenWorks would be beneficial
  • Knowledge of Helpdesk / Service Desk call logging / Service Management software will be an advantage
  • Experience with ITIL would be advantageous
  • Adaptable and flexible to work at University sites on occasion across London is essential

As an employer of choice the University of the Arts London offers an extensive benefits package including:

  • Competitive salary package of £30,777 - £37,468 per annum dependent on experience
  • 31 days annual leave (inclusive of days between Christmas and New Year when it closes) plus public holidays
  • Competitive pension package 
  • A healthy work-life balance for all employees

If you have any queries about this role or need any reasonable adjustments for your application, please contact Zele Akhilele, Resourcing Adviser via email at DigitalandTechnologystaffrecruitment@arts.ac.uk or 020 7514 2965.

What we offer

 

We are UAL

Are you an enthusiastic IT Support Analyst looking to provide 2nd line support in a large and complex technical environment?

The University of the Arts London is one of the top 5 universities in the world for art and design and Comprises of 6 globally renowned colleges. It is a highly desirable and varied place of work and requires an innovative, high performing IT service to deliver to this highly creative community.

The University supports around 20,000 students and 5,000 staff based across 14 sites in the heart of London. The University is going through a time of change and redevelopment over the next five years and aims to improve a number of areas such as user experience, digital services and relocation and expansion to it’ s newly built state of the art campuses.

Our culture

 

This opportunity is closed to applications.