Student Systems Support Manager

The opportunity

The Student Systems Support Manager is responsible for managing the technical support provided to users of the University student system (SITS) and associated applications. The team consists of Student Support Administrators who provide first and second line support to users across the University, working closely with both our end users to provide support on key processes as well as with internal developers and analysts to help resolve issues. 

This includes overseeing the correct and efficient use of systems, investigating technical issues and bugs to reach a resolution, and liaising with the vendor to raise software issues. The team are also required to support the testing, training and implementation of enhancements, upgrades and other system developments. This will involve supporting underlying business processes, producing manuals and guides ensuring the highest level of accuracy and compliance with University and External Body processes and regulations. 

About you

The successful candidate will have knowledge and experience of supporting student records systems and have management experience. You should be able to foster constructive cross team collaboration and be able to plan, prioritise and manage resources effectively to achieve long term objectives. If you are interested in working for us, please do apply and we can discuss your experience in more detail. 

We operate a hybrid working model, with 50% on campus from our High Holborn campus & 50% working from home.

What we offer

To recognise the hard work of our staff and their contributions, we provide a wide range of benefits – please check our careers site/Canvas for further information as conditions and exclusions apply:

▪ at least 34 days of annual leave in addition to bank holidays.
▪ generous defined benefit pension schemes (LGPS/TPS).
▪ flexible working and family-friendly policies for improved work-life balance.
▪ 2 days of paid volunteering leave for a UK registered charity.
▪ discounts including TOTUM, gyms, nursery and private healthcare insurance.
▪ continuous learning and development opportunities including free UAL Short Courses.
▪ season ticket loan, cycle to work scheme, free counselling via EAP and more! 

We are UAL

University of the Arts London is a vibrant world centre for innovation, drawing together six colleges with international reputations in art, design, fashion, communication and performing arts. Every position within the University plays an important part in shaping aspiring creative professionals and impacts on the future of so many of the creative industries. Essential to this is using our world-leading research to solve global challenges, our engagement with partners, industry and the local community, and delivering life-long learning opportunities to more people than ever before.  

Please be aware that this is 50% Hybrid/ 50% On campus role. 

For the fifth year running, UAL is the world’s second University for Art and Design in the QS World University Rankings® 2023. We are also proud to be ranked in the top 20 best Universities in the UK by the Guardian University Rankings 2023. Our diverse and talented community comprises over 5,000 academic, professional, and technical staff. Together we are committed to delivering on our social purpose, creating a better and more sustainable world, championing equality, and bringing creativity to more people than ever before. 

Our culture

We have become one of the world’s most international Universities, welcoming over 22,000 students and 6,000 staff from 130 countries. And, as a global university, staff and students learn from different cultures and perspectives, which leads to new conversations and innovative work. At our very core, everything we do seeks to challenge the status quo by driving social purpose and standing up for what matters.

We welcome applicants from all backgrounds including those who may feel underrepresented in the workforce due to their socioeconomic circumstances such as those from Black, Asian and Minority Ethnic (B.A.M.E.) backgrounds. We aim to be a university where everyone can be themselves and are supported to reach their full potential.

With our commitment to inclusion and diversity, we are proud to be a Race Equality Charter (REC) member to help us reduce barriers that negatively impacts B.A.M.E. staff, a Stonewall Diversity Champion to ensure all LGBTQ+ people are valued at work, a Disability Confident Scheme Committed employer and member of the Business Disability Forum which help us to improve the lives of disabled people in the workplace.