Night Senior Residence Assistant

The opportunity

Our halls are more than just a place to stay; they are a place to call home. We want our students to have the best living experience possible and pride ourselves in providing a first class customer orientated service in the provision of safe, secure and affordable accommodation.

London is a city that never stops and neither do our Halls of Residence! Due to an increase in resident needs outside of the traditional ‘9-5’, we have expanded our service to reflect a true 24/7 operation and we are expanding our team to help manage the service round the clock with Senior Residence Assistants supporting an complementing the services we already deliver to our students.

As a Senior Residence Assistant you support and supervise delivery of a full out of hours service including the night security patrols, some pastoral care and contact with students, and night cleaning and maintenance tasks to all public areas of the residential accommodation, including bathrooms, lavatories, common rooms, offices, laundry and kitchenettes. You will be extremely customer focused and you may be the first point of contact for many different enquires and support.

Based at our Camberwell Campus in South East London, you will be expected to work 8pm – 8am shifts over a 4 on 4 off shift pattern, allowing us to provide cover over 365 days a year including public holiday periods. You may from time to time be expected to travel to other sites across London to provide support and assistance to other staff members & residents alike.

About you

You will have solid but broad experience of general supervision of a small team in a similar role, including security, cleaning and maintenance, ideally from a residential environment. An NVQ in cleaning/ maintenance trade qualification is advantageous but not essential.

You will be required to demonstrate an understanding of Health and Safety legislation and be used to working within procedures & measure to control risks to yourselves and others. An understanding of specific health and safety procedures relating to building management such as COSHH & Fire evacuation practices is desirable.

You will provide first class customer service to many different people and must therefore be able to maintain a friendly courteous attitude at all times. You must be able to work well under pressure and can work unsupervised for periods as well as being capable of low level supervision of Residence Assistants. You will be computer literate and have a basic understanding & working knowledge of Microsoft Office Applications; including Outlook e mail.

Full induction and further training will be provided.

You will be required to complete an enhanced DBS check prior to commencing employment.