Student Systems Support Administrator X2

The opportunity

The Student Systems and Records team provide operational support to all registry student systems users and support the system administration behind the student life cycle.

The post holder will primary provide an advice and support service for the operation of the University student system (SITS). This includes overseeing the correct and efficient use of systems, assisting with evaluation, testing and implementation of enhancements, upgrades and other system developments. This will involve supporting underlying business processes, producing manuals and guides and resolving any technical issues.

The post holder will also be required to support the maintenance and management of the student records and system ensuring the highest level of accuracy and compliance with University and External Body processes and regulations.

General Duties and Responsibilities

1. Provide high quality system support to Academic Registry teams, academics, college teams and students relating to the functionality of the Student Information System (SITS).
2. Supporting testing and development of the Student Information System (SITS) and associated software including testing of enhancements, new releases and upgrades.
3. Supporting the provision of information, advice and training to University staff on the use of systems.
4. Production and maintenance of procedures, manuals and training guides for use across the University in order to maximise effective use of systems.
5. Maintaining an overview of developments across the University and advise senior managers on the potential impact on supported systems and the need for adaptations to ensure that systems continue to meet the needs of the users.
6. To contribute to the continual improvement and development of business processes to meet changing business needs.
7. To develop strong working knowledge of all university programmes and their structure and delivery requirements.

System Maintenance

1. Creating, inputting and maintaining the course file data ensuring compliance with internal and external coding structures
2. Setting up and maintaining the fee-matrix which includes determining the necessary course and fee type coding for courses and student types in line with annual fee policies.
3. Ensuring course data is accurate and complete to support accurate regulatory returns and timely production of student transcripts and management reports.
4. Creating and maintaining user access rights and privileges within the Student Information System (SITS).

Data Quality and Statuary Returns

1. To be familiar with the HESA requirements and resolving issues relating to data collection and data errors.
2. Maintenance of the data within the student information system to ensure data is accurate and meets deadlines of statuary returns.
3. Responding to data quality issues raised by internal and external stakeholders.

About you

Specialist Knowledge/ Qualifications

Knowledge of the Higher Education sector and the student lifecycle.

Knowledge and experience using and supporting student records systems (SITS experience is strongly desired).

Undergraduate degree or equivalent experience.

Relevant Experience 

Experience working in the Higher Education sector.

Experience in system administration in a HE environment.

Experience of reporting systems and data quality control processes.

Understanding of business processes and operational issues affecting student administration within a University.