User Experience (UX) Designer x2



Digital and Technology
Student Experience Services
UAL - High Holborn, London UK
Grade 4
£38,359 to £47,109 per annum


Full time - 35 hours per week

18 March 2024 09:00


The opportunity

Are you passionate about creating inclusive digital experiences for UAL’s key audiences? If so, join our team at University of the Arts London (UAL) as a User Experience (UX) Designer.

We are looking for 2 exceptional UX professionals to join Student Experience within the Digital & Technology Group. One role will be a member of the Digital Public Platforms team and one will be a member of the Student Support Services team. You will work with our colleges, students, key university services, and external contacts.

You will use your creative talent and UX expertise to create engaging user experiences. You will work with UX researchers, UI designers, content designers, and developers. Together you will deliver excellent, inclusive, and accessible user experiences across our services. Our digital products and services include the UAL website, Portfolio, UAL Showcase, and student support.

About you

You will have a UX related degree or relevant experience. You are an organised self-starter who is enthusiastic, hard-working individual and a team player. You can evaluate user needs and identify opportunities for improvement. You have experience using analytics, usability testing, and A/B testing to support design decisions.

A problem solver capable of transforming ideas into tangible, user-centric designs through wireframes, sketches, prototypes, and user flows.

You are keen to participate in co-creative design teams and work together with content and UI designers to integrate UX solutions into the different UAL digital products.

An excellent communicator - you will need to support, demonstrate, and present your findings and recommendations to a wide range of stakeholders.  

You are passionate about user experience and putting users at the heart of our digital products.

If you have any queries about this role or need any reasonable adjustments for your application, please contact Zele Akhilele, Resourcing Adviser via email at

What we offer

To recognise the hard work of our staff and their contributions, we provide a wide range of benefits – please check our careers site/Canvas for further information as conditions and exclusions apply:

▪ at least 31 days of annual leave in addition to bank holidays.
▪ generous defined benefit pension schemes (LGPS).
▪ flexible working and family-friendly policies for improved work-life balance.
▪ 2 days of paid volunteering leave for a UK registered charity.
▪ discounts including TOTUM, gyms, nursery and private healthcare insurance.
▪ continuous learning and development opportunities including free UAL Short Courses.
▪ season ticket loan, cycle to work scheme, free counselling via EAP and more! 

We are UAL

This is an exciting opportunity to join us as we advance our digital channels. 

For the fourth year running, University of the Arts London is the world’s second University for Art and Design in the QS World University Rankings® 2023. Our diverse and talented community comprises over 5,000 academic, professional, and technical staff. Together we are committed to social purpose. This includes creating a better a more sustainable world and championing race equality. 

We offer highly creative working environments that inspire staff across all areas to fulfil their potential and continuous training to further develop their skills and expertise. We also offer hybrid and flexible working practices, and excellent staff benefits to improve your work life balance. We aim to be an equal opportunities employer embracing diversity in all areas of activity.

Our culture

We have become one of the world’s most international Universities, welcoming over 22,000 students and 6,000 staff from 130 countries. And, as a global university, staff and students learn from different cultures and perspectives, which leads to new conversations and innovative work. At our very core, everything we do seeks to challenge the status quo by driving social purpose and standing up for what matters.

We welcome applicants from all backgrounds including those who may feel underrepresented in the workforce due to their socioeconomic circumstances such as those from Black, Asian and Minority Ethnic (B.A.M.E.) backgrounds. We aim to be a university where everyone can be themselves and are supported to reach their full potential.

With our commitment to inclusion and diversity, we are proud to be a Race Equality Charter (REC) member to help us reduce barriers that negatively impacts B.A.M.E. staff, a Stonewall Diversity Champion to ensure all LGBTQ+ people are valued at work, a Disability Confident Scheme Committed employer and member of the Business Disability Forum which help us to improve the lives of disabled people in the workplace. 

If you have not applied or signed up for job alerts with us before, you will need to create an account. Registration does not take long and will help you to keep track of your application during the recruitment process.

Stages involved in the process: Application, Shortlisting, Interview Q&A, Presentation, Onboarding

As part of your application, you will need to write a supporting statement in no more than 1,500 words that covers the competencies that can be found in the person specification, available via the link below.

We advise you to apply early as the application closing date may be brought forward if we receive enough applications. If you have any general questions or require any reasonable adjustments, please get in touch via
Please read through our FAQs page before applying.

This opportunity is closed to applications.