Customer Service, Sales & Enquiries Assistant

10640

UAL Short Courses Ltd
UAL Short Courses Headquarters
UAL - Various sites, London UK
Grade 2
£28,813 to £32,624 per annum

Permanent

Full time - 35 hours per week

21 February 2024 23:55

08/03/2024

The opportunity

Join our team at UAL Short Courses Ltd and play a pivotal role in delivering exceptional service to both our internal and external stakeholders.

As part of our dedicated Customer Experience and Sales Team, you'll operate from various college sites across the UAL network, representing all 6 UAL college brands. You'll contribute to the administration of over 16,500 short course bookings annually across 1800+ courses, playing a vital role in ensuring operational efficiency and customer satisfaction.

Your primary focus will be on handling short course enquiries and ensuring seamless customer service through multiple channels, including telephone, email, IM Chat and in-person interactions. Beyond providing information and guidance, you'll be instrumental in driving sales by converting enquiries into bookings and facilitating course cancellations to transfers to support our financial objectives while enhancing the overall student experience.

This role demands flexibility, as you'll occasionally work on Saturdays and weekday evenings until 19:00.

About you

We're seeking a candidate with a proven track record of delivering exceptional customer experiences across various communication channels.

Your profile includes:

  • Experience in frontline customer service, preferably within an international, educational, or arts-focused environment.
  • An interest in or background in art and design education or the broader creative industry.
  • Demonstrated ability to work autonomously, without direct supervision.
  • Proficiency in managing sensitive situations and maintaining confidentiality, adhering to established policies and procedures.
  • Experience in catering to the needs of international clientele, promoting inclusivity, and accessibility in service delivery.
  • Knowledge of financial processes and data protection.
  • Dedication to fostering an inclusive environment for both students and staff.
 

What we offer

To recognise the hard work of our staff and their contributions, we provide a wide range of benefits – please check our careers site/Canvas for further information as conditions and exclusions apply:

▪ at least 31 days of annual leave in addition to bank holidays.
▪ generous defined benefit pension scheme (Smart Pension).
▪ flexible working and family-friendly policies for improved work-life balance.
▪ 2 days of paid volunteering leave for a UK registered charity.
▪ discounts including TOTUM, gyms, nursery and private healthcare insurance.
▪ continuous learning and development opportunities including free UAL Short Courses.
▪ season ticket loan, cycle to work scheme, free counselling via EAP and more! 

We are UAL Short Courses

UAL Short Courses (UALSC) is part of the University’s department of Academic Enterprise which leads the University of the Arts London’s commercial educational operations. There are 100 staff and 1,500 hourly paid staff in Academic Enterprise, which is integral to the University’s long-term development. Its mission is to increase the amount of income generated by the University from non-core teaching and research activities. It includes several successful existing business operations including UAL Short Courses Ltd, AE International (English Language preparation and Study Abroad) as well as UALAT. 

Our culture

UAL Short Courses is committed to creating diverse and inclusive environments for all staff and students to work and learn –a workplace where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility. 

If you have not applied or signed up for job alerts with us before, you will need to create an account. Registration does not take long and will help you to keep track of your application during the recruitment process.

Stages involved in the process: Application, Shortlisting, Interview Q&A, Onboarding.

As part of your application, you will need to answer 3 competency question(s) demonstrating how you meet the role requirements as can be found in the person specification.

We advise you to apply early as the application closing date may be brought forward if we receive enough applications. If you have any general questions or require any reasonable adjustments, please get in touch via RKEEstaffrecruitment@arts.ac.uk
Please read through our FAQs page before applying.

This opportunity is closed to applications.