Receptionist

The opportunity

We are looking for a full time Receptionist with Administration for their student residential halls based in Peckham, SE15

This is an exciting opportunity for someone wishing to deliver excellent customer services to enhance the student experience and work in a varied position. You must have worked in a similar setting and be able to demonstrate excellent customer service skills.  

• Full time with requirement ( you will be expected to work some flexible shifts & some weekends between July - September, subject to the needs of the business due to departures and arrivals processes)
• 35 hrs per week  8am - 4pm 
• Starting salary of £28,813.00 per annum + benefits  

About you

• Worked in a previous similar role
• Good level of written and spoken English
• Good IT / Microsoft package skills
• Excellent customer service skills
• Polite and courteous
• Be willing to be put through an Enhanced DBS 

Key responsibilities and duties of the Receptionist & Administrator: 

• You will be the front facing person of the building and there to support the students and team 
• Undertake duties such as minute taking, diary management, organise meetings or events, as directed and required by the Residence Manager or the Deputy Residence Manager.
• Provide a first class reception service - responding to face to face inquiries from building users, providing a meet and greet service for contractors, couriers and delivery drivers, visitors and guests, issuing permits to work, keys, checking-in and departing as appropriate.
• Coordinate the post management system in place at the time, answer telephone queries, manage their own and generic in boxes responding to mail queries displaying and maintaining professional etiquette in person and in writing, forwarding or escalating when required
• Perform a range of administrative tasks at halls as directed by the Residence Manager
• Support the financial processes at the hall placing orders, processing invoices, closing purchase orders, monitoring arrears and delivering student debt letters 
• As directed by the Residence Manager or Deputy Residence Manager handle all Residents communications such as group mails, production of simple posters, electronic newsletters and so on.
• Support the rest of the team when required, carrying out administrative duties, floor checks, supporting contractors on site.

Please note all offers are subject to an Enhanced DBS and references.

If you have any queries about this role or need any reasonable adjustments for your application, please contact Leila Farrance, Resourcing Adviser via email at PSOstaffrecruitment@arts.ac.uk

What we offer

To recognise the hard work of our staff and their contributions, we provide a wide range of benefits – please check our careers site/Canvas for further information as conditions and exclusions apply:

▪ at least 31 days of annual leave in addition to bank holidays.
▪ generous defined benefit pension schemes (LGPS)
▪ flexible working and family-friendly policies for improved work-life balance.
▪ 2 days of paid volunteering leave for a UK registered charity.
▪ discounts including TOTUM, gyms, nursery and private healthcare insurance.
▪ continuous learning and development opportunities including free UAL Short Courses.
▪ season ticket loan, cycle to work scheme, free counselling via EAP and more!

We are UAL

University of the Arts London (UAL) offers an extensive range of courses in art, design, fashion, communication and performing arts. We are a collegiate University spread across London with six Colleges, four Institutes and five Research Centres.

We’re made up of all types of people, coming together in London, the world’s creative capital. We are designers, artists, performers, thinkers, researchers and makers. Our students, staff and graduates form a global network of creatives, entrepreneurs and leaders. Together, our ideas change the world. Because the world needs creativity.

We are ranked highly across the board. We are ranked first for specialist art and design, second in the world for Art and Design in the 2023 QS World University Rankings (for the fifth year in a row), ranked fifth in sustainability and two of our colleges were rated in the top three fashion schools in the world.