Estates Helpdesk Manager

12123

Estates
Estates Development
CSM - King's Cross, London UK
Not suitable - 100% on-site
Grade 5
£44,375 - £52,977 per annum

Permanent

Full time - 35 hours per week

Yes - Enhanced DBS

Professional & Administrative

Agency managed

4 January 2026 23:55

January 2026

The opportunity

University of the Arts London (UAL) is seeking to appoint the Estates Helpdesk Manager.

 The Estates Helpdesk Manager will oversee the daily operations of the Estates Service Desk, lead the support team and ensuring timely and effective resolution of technical and facilities-related issues. Reporting to the Head of FM Contracts Services, they will act as the key link between end users and Estates services, managing communications to maintain strong relationships with stakeholders and ensuring problems are resolved efficiently.

The role holds full responsibility for the CAFM system, including maintaining workflows, asset records, PPM schedules, and building data. It supports Estates teams with asset tracking during projects and oversees daily system operations, including user management, troubleshooting, and data security. The postholder will liaise with the CAFM provider and senior management to implement improvements and align processes with university policies.

The Estates Helpdesk Manager will also lead and support a team of Helpdesk Coordinators, managing training, performance, and workload priorities. The role includes handling customer enquiries, prioritising requests, coordinating with contractors and internal teams, conducting audits, and reporting to ensure service quality and continuous improvement.

About you

The ideal candidate will have a strong background in CAFM systems and back-office functions, along with excellent communication and interpersonal skills. They will be self-motivated, able to manage multiple priorities, and experienced in delivering customer-focused services. Strong problem solving skills and attention to detail are essential, and prior experience managing a team will be highly beneficial.

Further information can be found here - UAL - Estates Helpdesk Manager

This vacancy is being managed by the MRG recruitment agency.

Estates Helpdesk Manager - Search Opportunities

Applications should consist of a CV and covering letter and should be submitted via email to Anna Kacprzak on anna.kacprzak@mrgglobal.com 

What we offer

To recognise the hard work of our staff and their contributions, we provide a wide range of benefits – please check our careers site/Canvas for further information as conditions and exclusions apply:

▪ 34 days of annual leave and 2 days off to volunteer plus bank holidays
▪ Flexible and Dynamic working options available from the first day
▪ Discounted Medical Insurance including Digital GP service, therapies, in-patient and day-case treatment
▪ Free counselling and advice via our Employee Assistance Programme (EAP)
▪ Sector-leading Equal Parental Leave policy (6 months full pay for both parents) 
▪ Defined-benefit LGPS pension scheme
▪ In-house training and development including apprenticeships and free places on creative courses
▪ Interest free loans on travel and tech, discounts on gym memberships, nursery fees, eye care and much more
▪ Various opportunities to attend student shows and exhibitions

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

As a University, we are ranked second in the world for Art and Design. We are formed of 6 Colleges with unique histories and identities: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. UAL also has 4 Institutes, 5 Research Centres, 1 Pre-Degree School and 2 subsidiary companies delivering specialist activities.

We are a global University, welcoming over 22,000 students and 6,000 staff from 130 countries. We aim to be a university where people can be themselves and feel supported to reach their full potential. That's why we are proud to hold a Bronze Award from the Race Equality Charter (REC), are members of the Business Disability Forum and Employers for Carers, and maintain our status as a Disability Confident Scheme and Living Wage employer. 

This opportunity is closed to applications.