Evening Library Assistant
You will assist in the delivery of high quality customer-focussed library and open access IT services at the University of the Arts London (UAL), which support the teaching, learning and research activities of its Colleges. You will participate in front-line services and administrative duties including support for self-issue systems and services. You will assist users with directional and initial information enquiries, including helping with the Online Public Access Catalogue (OPAC) and Internet use, provide guidance on using electronic information resources and library materials and support general purpose software and use of printing services, as well as participating in roaming support as required.
As part of the requirement of the role, you may occasionally be asked to work at one of the other UAL college libraries: Central St Martins, London College of Fashion, Chelsea, Camberwell and Wimbledon.
University of the Arts London is a vibrant world centre for innovation, drawing together six Colleges with international reputations in art, design, fashion, communication and performing arts. Library Services is a University wide department delivering high quality services in support of teaching, learning and research.
Every position within the University plays an important part in shaping future creative professionals, and impacts on the future of the creative industries. This post is based at London College of Communication in the Library Services evening team. The service runs during undergraduate term-time only (3 terms per year), Monday - Friday 6pm - 10.15pm. This is a 33 week contract, 21.25 hours per week, equating to 0.44 FTE. 31 weeks are worked in the evening, and other hours will be used for training and contact hours during the day, as arranged with your line manager.
With relevant experience in a library, open access IT or customer service environment, you will be able to work independently and have basic numeracy skills or experience of financial procedures. You will be able to ensure that accurate information is passed onto the most appropriate people in a timely fashion in order to support working practices. In addition, you will have experience of answering standard, basic questions/queries from users or customers and be used to working as a member of a team, providing support, assistance, and cover where needed.
In return, we offer a competitive employment package including a salary that reflects working in London; an attractive pension scheme; and a commitment to your continuing personal and career development in an environment that encourages creativity, diversity and excellence. Relocation assistance is available.
If you have any queries you may contact ADS Recruitment Team via email ADSRecruitment@arts.ac.uk or telephone: 020 7514 9627.
Candidates are advised to submit applications early to avoid disappointment as we reserve the right to close vacancies prior to the advertised closing date.