Facilities Assistant x6



Professional Services and Operations
LCF - East Bank Stratford, London UK
Grade 2
£28,813 to £32,624 per annum


Full time - 35 hours per week

Yes - Enhanced DBS

8 March 2024 12:00

8th April

The opportunity

Please note, if you have already applied, you need not reapply

As part of the Estates Department, Facilities Assistants Team you will use your skills to deliver a range of customer-focused facilities support and premises services to ensure a secure, well maintained and friendly environment for staff, students and visitors. This will include opening and closing arrangements for one or more properties, daily premises audits/inspections, a range of porterage duties, regular site cleaning, and the processing of all incoming and outgoing deliveries, mail sorting, franking and delivery duties. You will provide a first-line access control/security presence at specified properties, ensuring the safe access and egress of authorized staff, students, visitors and contractors. You will also be required to meet and greet all visitors in a courteous and professional manner, dealing with enquiries as appropriate, alerting hosts of their visitors and/or directing visitors to venues as appropriate.

You will be required to undertake First Aider duties and certified training will be provided along with SIA license training. 

The post holder will be required to work as part of the Estates wide operational staff on a roster and may be required at short notice to meet unexpected operational demand to move between properties on the same day.

The post holder will be required to work a shift pattern which is five days over a 7 day week, across a 4 week cycle as set out below. 

Week (1) 7:00am - 3:00pm

Week (2) 9:00am - 5:00pm

Week (3) 10:00am - 6:00pm

Week (4) 2:30pm - 10:00pm

The shift pattern includes 2 Saturdays and one Sunday over the four week cycle.


About you

With demonstrable knowledge of working within a customer facing environment

delivering services that include, portering, security,  mail handling, event support and service operations ideally, you are a trained first aider with SIA accreditation. Experienced at manual handling and 'Goods Inward' operations. You are punctual, conscientious, courteous and customer-focused, displaying a professional approach at all times. You are competent in IT programmes such as MS Office, Email and Internet to enable best use of available information and communications as necessary for the post. You also have experience of conveying information accurately as well as coordinating own effort with that of others so the work is completed effectively in line with team objectives. Crucially you contribute to the improvement of standards by having accurate and up to date knowledge of services available in your own and related areas of work, ensuring that the experience of each customer is positive and satisfactory.

Please see job description for a fuller breakdown of requirements for this role.


If you have any queries about this role or need any reasonable adjustments for your application, please contact Leila Farrance, Resourcing Adviser via email at PSOstaffrecruitment@arts.ac.uk

What we offer

To recognise the hard work of our staff and their contributions, we provide a wide range of benefits – please check our careers site/Canvas for further information as conditions and exclusions apply:

▪ at least 31 days of annual leave in addition to bank holidays.
▪ generous defined benefit pension schemes (LGPS)
▪ flexible working and family-friendly policies for improved work-life balance.
▪ 2 days of paid volunteering leave for a UK registered charity.
▪ discounts including TOTUM, gyms, nursery and private healthcare insurance.
▪ continuous learning and development opportunities including free UAL Short Courses.
▪ season ticket loan, cycle to work scheme, free counselling via EAP and more! 

We are UAL

For the fifth year running, University of the Arts London is the world’s second University for Art and Design in the QS World University Rankings® 2023.

University of the Arts London is a vibrant world center for innovation, drawing together six Colleges with international reputations in art, design, fashion, communication and performing arts.

Every position within the University plays an important part in shaping future creative professionals, and impacts on the future of so many creative industries. 

In return, University of the Arts London offers generous leave, an attractive pension and a commitment to your continuing personal development and training in an environment that encourages excellence, creativity and diversity. 

Our culture

We have become one of the world’s most international Universities, welcoming over 22,000 students and 6,000 staff from 130 countries. And, as a global university, staff and students learn from different cultures and perspectives, which leads to new conversations and innovative work. At our very core, everything we do seeks to challenge the status quo by driving social purpose and standing up for what matters.

We welcome applicants from all backgrounds including those who may feel underrepresented in the workforce due to their socioeconomic circumstances such as those from Black, Asian and Minority Ethnic (B.A.M.E.) backgrounds. We aim to be a university where everyone can be themselves and are supported to reach their full potential.

With our commitment to inclusion and diversity, we are proud to be a Race Equality Charter (REC) member to help us reduce barriers that negatively impacts B.A.M.E. staff, a Stonewall Diversity Champion to ensure all LGBTQ+ people are valued at work, a Disability Confident Scheme Committed employer and member of the Business Disability Forum which help us to improve the lives of disabled people in the workplace. 

If you have not applied or signed up for job alerts with us before, you will need to create an account. Registration does not take long and will help you to keep track of your application during the recruitment process.

Stages involved in the process: Application, Shortlisting, Interview Q&A, Presentation, Skills test , Onboarding.

As part of your application, you will need to write a supporting statement in no more than 1,500 words that covers the competencies that can be found in the person specification.

We advise you to apply early as the application closing date may be brought forward if we receive enough applications. If you have any general questions or require any reasonable adjustments, please get in touch via PSOstaffrecruitment@arts.ac.uk
Please read through our FAQs page before applying.

This opportunity is closed to applications.