Short Course Assistant


UAL Short Courses
CCW - Millbank, London UK
Part time
UAL Short Courses CCW

21 February 2020 23:55

6 March 2020
£25,061.00 - £29,358.00 pa (pro-rata)
This role, based at Chelsea College of Arts Short Courses and working across Camberwell and Wimbledon too (CCW), will assist with the coordination and delivery of the scheduled and customised short courses and special projects. The role will work Monday – Friday on a rota between 09:00 -18:30, with occasional Saturday shifts between 09:00 –16:00. The hours for the role vary at different times in the year, with 28 full time weeks (35 hours per week) and 24 part time weeks (21 hours per week). It is expected that full time weeks will occur during peak course delivery periods (December, March, April, May, June, July and August) with the exact pattern determined by relevant term dates.

The department of Academic Enterprise (AE) leads the University of the Arts London’s third stream income operations and is integral to the University’s long term development. Its mission is to increase the amount of income generated by the University from non-core teaching and research activities. It builds on, and includes, the successful UAL Short Courses Ltd (short courses), UAL Awarding Body, Study Abroad, the Language Centre, college and research based enterprise, business and innovation operations. Academic Enterprise not only integrates and bolsters a wide range of business and client facing work across the University but is also developing new products and services for new and existing markets.


Academic Enterprise is a successful, growing, department with a combined turnover of £32m in 2018/19, mostly from B2C activities. There are approximately 195 staff working in Academic Enterprise operations in all UAL’s colleges as well as central university services. Around 70,000 students study on short courses or qualifications offered by AE business units.

We are looking for a motivated individual to support the delivery of the Short Courses across the three colleges. You will have a knowledge of art and design materials and experience of working in a busy office environment and managing your own workload. Good communication skills and attention to detail are essential.

Specialist Knowledge/ Qualifications

  • Knowledge of art and design materials. (essential)
  • A high level of competency in Microsoft Word, Excel and Outlook. (essential)
  • Experience of setting up and troubleshooting audio visual equipment. (essential)
  • Background in fashion, arts, design or communications (desirable)


Relevant Experience

  • Administrative support in a busy customer focused environment. (essential)
  • Liaising with external suppliers (essential)
  • Stock checking and inventory (desirable)
  • Manual Handling (desirable – training available)
  • Experience of and understanding of the art and design FE and HE education system. (desirable)


Communication Skills

  • Communicates effectively orally, in writing and/or using visual media. (essential)


Planning and Managing Resources

    • Plans, prioritises and organises work to achieve objectives on time (essential)

    • Ability to work independently with attention to detail (essential)


    • Works collaboratively in a team, across the university and with relevant professional groups (essential)


    Student Experience or Customer Service

    • Provides a positive and responsive student or customer service. Demonstrates diplomacy and empathy. (essential)


    Creativity, Innovation and Problem Solving 

    • Uses initiative and creativity to investigate and resolve day-to-day problems (essential)

    If you have any queries, you may contact


    Appointment to this role will be subject to a criminal record check from the Disclosure and Barring Service before the appointment is confirmed. Having a criminal record will not necessarily bar you from employment. This will depend on the circumstances and background to your offence(s).

    UAL is committed to creating a diverse and inclusive university - a place where we all can be ourselves and reach our full potential in our work, learning and creative practice. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.

    Candidates are advised to submit applications early.

    This opportunity is closed to applications.