Student Systems Support Manager
5464
Permanent
Full time - 35 hours per week
27 October 2019 23:55
The opportunity
The Student Systems Support Team provide first and second line (back office) technical support to users of the University student system (SITS) and assist with administration behind the student life cycle. The Student Systems Support Manager is responsible for managing the technical support provided to users of the University student system (SITS) and associated applications.
This includes overseeing the correct and efficient use of systems, investigating technical issues and bugs to reach a resolution, and liaising with the vendor to raise software issues. The team are also required to support the testing, training and implementation of enhancements, upgrades and other system developments. This will involve supporting underlying business processes, producing manuals and guides ensuring the highest level of accuracy and compliance with University and External Body processes and regulations.
About you
Specialist Knowledge/ Qualifications
Knowledge of the Higher Education sector and the student lifecycle.
Knowledge and experience using and supporting student records systems
Undergraduate degree or equivalent experience.
Relevant Experience
Experience in system administration in a HE environment.
Management experience of a customer focused support team
Experience of reporting systems and data quality control processes.
Understanding of business processes and operational issues affecting student administration within a University
If you have any queries contact ADS Recruitment Team via email ADSRecruitment@arts.ac.uk or telephone: 020 7514 2965.
This opportunity is closed to applications.