Ecommerce Coordinator (not just a shop)

The opportunity

University of the Arts London (UAL) is looking for a well-qualified individual with e-commerce skills and experience to play a key role within our not just a shop team.

not just a shop sells unique home, fashion, giftware and artwork by UAL students and alumni, both in-store and online. It’s also a learning space; all proceeds from our retail operations are reinvested back into supporting students with their businesses and providing realistic and supportive commercial experience.

As Ecommerce Coordinator, you will be responsible for a range of duties that will facilitate the delivery of a high-quality customer experience. These duties will include:

• Ensuring the website is well-presented and up to date, writing engaging copy and coordinating photoshoots.
• Processing, packaging and fulfilling all online orders.
• Developing ideas to maximise sales, conversions, expansion and development.

The role is 4 days a week (Tues to Friday) of which 3 days is onsite at High Holborn and 1 day working from home.

In addition to this, you will also work in-store as a sales assistant during shop hours and covering lunch breaks. (approx. 8 to 12 per hours per week).

About you

We are looking for a well-organised individual, with excellent communication skills and the ability to provide a positive and responsive customer service.

You will possess experience of working in the retail sector and can demonstrate an understanding of retail systems, processes and operations. Additional experience and a working knowledge of developing and/or maintaining an e-commerce platform or relevant websites, is also essential.

With an astute attention to detail, you will demonstrate knowledge of photo shoots and experience of editing images with professional software. You will also exhibit an understanding of SEO and will demonstrate an ability to produce SEO rich copy.

What we offer

To recognise the hard work of our staff and their contributions, we provide a wide range of benefits – please check our careers site/Canvas for further information as conditions and exclusions apply:

▪ at least 31 days of annual leave in addition to bank holidays.

▪ equal parental leave offering up to 6 months full pay for maternity and paternity.

▪ 2 days of paid volunteering leave for a UK registered charity.

▪ generous defined benefit pension schemes (LGPS/TPS}.

▪ discounts including gyms, nursery and private healthcare insurance.

▪ learning and development opportunities including free Short Courses.

▪ season ticket loan, cycle to work scheme, free counselling and more!

We are UAL

University of the Arts London (UAL) offers an extensive range of courses in art, design, fashion, communication and performing arts. We are a collegiate University spread across London with six Colleges, four Institutes and five Research Centres. UAL also has two subsidiary companies, delivering specialist activities – UAL Short Courses Ltd, and UAL Arts Temps Ltd.

We’re made up of all types of people, coming together in London, the world’s creative capital. We are designers, artists, performers, thinkers, researchers and makers. Our students, staff and graduates form a global network of creatives, entrepreneurs and leaders. Together, our ideas change the world. Because the world needs creativity.

We are ranked highly across the board. We are ranked first for specialist art and design, second in the world for Art and Design in the 2023 QS World University Rankings (for the fifth year in a row), ranked fifth in sustainability and two of our colleges were rated in the top three fashion schools in the world. 

Our culture

We have become one of the world’s most international Universities, welcoming over 22,000 students and 6,000 staff from 130 countries. And, as a global university, staff and students learn from different cultures and perspectives, which leads to new conversations and innovative work. At our very core, everything we do seeks to challenge the status quo by driving social purpose and standing up for what matters.

We welcome applicants from all backgrounds including those who may feel underrepresented in the workforce due to their socioeconomic circumstances such as those from Black, Asian and Minority Ethnic (B.A.M.E.) backgrounds. We aim to be a university where everyone can be themselves and are supported to reach their full potential.

With our commitment to inclusion and diversity, we are proud to be a Race Equality Charter (REC) member to help us reduce barriers that negatively impacts B.A.M.E. staff, a Stonewall Diversity Champion to ensure all LGBTQ+ people are valued at work, a Disability Confident Scheme Committed employer and member of the Business Disability Forum which help us to improve the lives of disabled people in the workplace.