Residential Operations Manager (FM Lead)


Operations and External Affairs
Camberwell, Chelsea and Wimbledon - London UK
Full time
Estates and Accommodation

16 September 2020 23:55

£46,423.00 to £55,932 per annum

To be responsible for overseeing the facilities management, student experience and smooth running of the entire residential portfolio with a focus on customer service and effective delivery, with day to day responsibility for all University facilities managed residential buildings and staff.


To lead and motivate the staff with day to day responsibility for the facilities management of residential buildings for which the University has responsibility.


To oversee compliance with Health and Safety legislation, ANUK or UUK Codes and Data Protection at all halls mentioned above.


To oversee the provision of a safe, secure and supportive environment for University of the Arts students to reside in.


To be available to work during the months of August and September – it is very unlikely that extended leave (one week’s duration or more) will be granted during this period, except in exceptional circumstances.

What is/Who Accommodation Services

The University of the Arts London is a higher education institution specialising in art, design, fashion and media, which is comprised of Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts.


It is Europe's largest provider of education in art, design, fashion, communication and the performing arts which brings together over 19,000 students from over 100 different countries, including 2,250 further education students, 14,000 undergraduates and 2,700 postgraduate and research students.

Accommodation Services currently accommodates over 3000 students in 12 Halls of Residence located throughout London on fixed term tenancies. The department is comprised of Central Accommodation, Residential Operations, Communications & Marketing, Finance, the Social Programme and Summer Business. We are a truly vibrant multidisciplinary, multicultural and multi-age team, priding ourselves on innovation, high standards, customer focus and the student experience.


The successful candidate will possess significant experience of operational management in a similar consumer led environment (residential, hospitality, hotels etc.) and on a comparable scale. You will have extensive experience of leading teams, with a proven track record of implementing change management and delivering performance improvement. A high level of commercial acumen is vital, with experience of budget management including setting and achieving financial targets a key aspect of the role.

In this customer focused role, excellent interpersonal and communication skills and a ‘can do’ attitude are absolutely essential.

In return, University of the Arts London offers generous leave, an attractive pension and a commitment to your continuing personal development and training in an environment that encourages excellence, creativity and diversity.


For a confidential discussion and/or the Candidate Brochure, please contact our retained advisor Michael Hewlett of the Management Recruitment Group on 0208 892 0115.  An online brochure for the role can be found by following the link:

Applications should consist of a comprehensive CV (of not more than 4 pages) and a covering statement (of not more than 2 pages). Applications should be sent to

Closing date:         Wednesday 16th September 2020 at 11.55pm.



Appointment to this role will be subject to a criminal record check from the Disclosure and Barring Service before the appointment is confirmed. Having a criminal record will not necessarily bar you from employment. This will depend on the circumstances and background to your offence(s).

UAL is committed to creating a diverse and inclusive university - a place where we all can be ourselves and reach our full potential in our work, learning and creative practice. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.

Candidates are advised to submit applications early.

This opportunity is closed to applications.