Student Systems Support Team Manager

6103

Academic Development and Services
Academic Registry
UAL - High Holborn, London UK
Grade 5
£38,694.00 - £46,423.00 per annum

Permanent

Full time - 35 hours per week

4 November 2020 23:55

2020-11-12T00:00:00

The opportunity

The Student Systems Support Team provide first and second line technical and operational support to users of the University student system (SITS) and assist with administration behind the student life cycle. The Student Systems Support Team Manager is responsible for managing the technical support provided to users of the University student system (SITS) and associated applications.


This includes overseeing the correct and efficient use of systems, investigating technical issues and bugs to reach a resolution, and liaising with the vendor to raise software issues. The team are also required to support the testing, training and implementation of enhancements, upgrades and other system developments. This will involve supporting underlying business processes, producing manuals and guides ensuring the highest level of accuracy and compliance with University and External Body processes and regulations.


 

About you

To be equal to the challenge, you will need a sound understanding of Higher Education student records systems management and a hands-on approach to effectively managing parallel work streams and competing deadlines.


Specialist Knowledge/ Qualifications

Knowledge of the Higher Education sector and the student life-cycle.

Knowledge and significant experience of the SITS Student Record System.

Undergraduate degree or equivalent experience.


Relevant Experience

Experience in system administration in a HE environment.

Management experience of a customer focused support team

Experience of reporting systems and data quality control processes.

Understanding of business processes and operational issues affecting student administration within a University.



Apply Early 


Please note that this role may close earlier than the stated closing date if a sufficient number of applications are received. If you wish to apply for this position, you are advised to submit your application as soon as possible.


 


Query


If you have any queries you may contact adsstaffrecruitment@arts.ac.uk

This opportunity is closed to applications.