Student Systems Support Team Manager


Academic Development and Services
UAL - High Holborn, London UK
Full time
Academic Registry

3 April 2020 23:55

14 April 2020
£38,010.00 - £45,603.00 per annum

The Student Systems Support Team provide first and second line technical and operational support to users of the University student system (SITS) and assist with administration behind the student life cycle. The Student Systems Support Team Manager is responsible for managing the technical support provided to users of the University student system (SITS) and associated applications.

This includes overseeing the correct and efficient use of systems, investigating technical issues and bugs to reach a resolution, and liaising with the vendor to raise software issues. The team are also required to support the testing, training and implementation of enhancements, upgrades and other system developments. This will involve supporting underlying business processes, producing manuals and guides ensuring the highest level of accuracy and compliance with University and External Body processes and regulations.

University of the Arts London is recognised globally as a leading institution for teaching and research in art, design, fashion, communication and the performing arts. You will be joining us at a time of exciting change and will have the opportunity to influence a new era of administrative services across the University.

If you are good with people and systems, this post offers an excellent opportunity to lead a high quality Student Systems Support team and help shape the journey of the most vibrant and creative students in the UK through a hands-on approach in managing University’s student records system (SITS) team, which underpins the entire student journey from initial application to successful graduation.

To be equal to the challenge, you will need a sound understanding of Higher Education student records systems management and a hands-on approach to effectively managing parallel work streams and competing deadlines.

Specialist Knowledge/ Qualifications

Knowledge of the Higher Education sector and the student life-cycle.

Knowledge and significant experience of the SITS Student Record System.

Undergraduate degree or equivalent experience.

Relevant Experience

Experience in system administration in a HE environment.

Management experience of a customer focused support team

Experience of reporting systems and data quality control processes.

Understanding of business processes and operational issues affecting student administration within a University.

If you have any queries contact ADS Recruitment Team via email or telephone: 02075142965 / 9627.

UAL is committed to creating a diverse and inclusive university - a place where we all can be ourselves and reach our full potential in our work, learning and creative practice. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.

Candidates are advised to submit applications early.

This opportunity is closed to applications.