Information and Helpdesk Officer

3791

Academic Development and Services
Dean of Students
UAL - Various sites, London UK
Grade 3
Starting salary of £28,274

Fixed Term - 12 months

Full time - 35 hours per week

4 December 2017 23:55

The opportunity

The Student Advice Service handles hundreds of student enquiries each week. We have a expertise in the area of student finance and immigration, and are involved in a range of other related matters, working closely with those that provide other support services. The Information and Helpdesk Officer will be the first access point for students and staff, perhaps dealing with an enquiry there and then, or offering additional support, booking appointments or sign-posting to other services. The post-holder will be expected to build relationships with key contacts across the University and specifically work closely with support teams in Counselling, Health and Disability services.

About you

You will have experience of providing high level student facing services and administrative support, as well as proven experience in communicating across all levels of student and staff profiles. You will have a good understanding of the services for students in the University, and be able to provide guidance to students and staff on matters related to student support. The ability to effectively manage your workload and prioritise conflicting demands is crucial, as is the ability to work within a busy team. 

This opportunity is closed to applications.