Senior Digital Learning Support Co-ordinator

The opportunity

At University of the Arts London (UAL), technology is central to how our students learn, collaborate and create. We’re looking for a proven Digital Learning Support Co-ordinator to take a leading role in supporting and improving the digital platforms that underpin teaching and learning across our School of Pre-Degree Studies.

This is a chance to step into a senior role where you’ll oversee the day-to-day running of our Digital Learning Support service, making sure requests are resolved efficiently and consistently across a large and diverse community of staff and students. You’ll work with colleagues across IT, registry and academic teams to co-ordinate solutions, while using service data to identify recurring issues and introduce better ways of working.

The role offers variety: as well as service management, you’ll create clear support materials, contribute to training sessions, and help shape how digital learning technologies are adopted across the College. With UAL’s size and complexity, no two days are the same, you’ll be working across multiple platforms, supporting staff and students from different disciplines, and contributing to improvements that influence the wider University.

About you

We’re looking for someone with substantial experience of managing a help desk service within a large and complex organisation. You’ll need to be confident working across multiple teams to co-ordinate solutions, and comfortable analysing support data to spot patterns, identify systemic issues and improve processes.

Strong knowledge of digital and e-learning technologies used in further and higher education is essential, along with the ability to create clear and engaging support materials in print, online and audio-visual formats.

A degree in a relevant field such as digital learning, education or IT would be an advantage, as would a track record of designing and delivering training for different audiences. Above all, you’ll combine technical expertise with a focus on service quality, helping us enhance the digital learning experience for students and staff alike.

What we offer

To recognise the hard work of our staff and their contributions, we provide a wide range of benefits – please check our careers site/Canvas for further information as conditions and exclusions apply:

▪ 34 days of annual leave and 2 days off to volunteer plus bank holidays
▪ Flexible and Dynamic working options available from the first day
▪ Discounted Medical Insurance including Digital GP service, therapies, in-patient and day-case treatment
▪ Free counselling and advice via our Employee Assistance Programme (EAP)
▪ Sector-leading Equal Parental Leave policy (6 months full pay for both parents) 
▪ Defined-benefit LGPS pension scheme
▪ In-house training and development including apprenticeships and free places on creative courses
▪ Interest free loans on travel and tech, discounts on gym memberships, nursery fees, eye care and much more
▪ Various opportunities to attend student shows and exhibitions

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

As a University, we are ranked second in the world for Art and Design. We are formed of 6 Colleges with unique histories and identities: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. UAL also has 4 Institutes, 5 Research Centres, 1 Pre-Degree School and 2 subsidiary companies delivering specialist activities.

We are a global University, welcoming over 22,000 students and 6,000 staff from 130 countries. We aim to be a university where people can be themselves and feel supported to reach their full potential. That's why we are proud to be members of the Race Equality Charter (REC) and Business Disability Forum, are a Disability Confident Scheme Committed and Living Wage employer and maintain our status as a Stonewall Diversity Champion.