Process Improvement Specialist

12026

University Secretariat
Strategy Risk and Planning
Hybrid – UAL High Holborn/Home
Grade 6
£52,977 -£63,815 per annum

Fixed Term - 18 months

Full time - 35 hours per week

Professional & Administrative

External and internal

22 October 2025 23:55

w/c 3rd or 10th November

The opportunity

Are you passionate about improving how organisations work and making complex processes simpler, smarter, and more effective? 

 
University of the Arts London (UAL) is embarking on an ambitious strategic refresh under our new Vice-Chancellor, and we are looking for a Process Improvement Specialist to transform how we work. This hands-on, high-impact role offers a unique opportunity to work across academic and professional services teams, redesigning processes that enhance both the student and staff experience while increasing operational efficiency.  


You will take the lead in mapping, analysing, and redesigning complex institutional processes, working closely with senior leaders and cross-functional teams to identify areas of friction, duplication, or inefficiency. Using your expertise in methodologies like Lean, Six Sigma, Kaizen, and service design, you will turn detailed analysis into practical improvements, embedding new ways of working that are sustainable, measurable, and aligned with UAL’s strategic ambitions.  


In addition, you will provide expert advice to senior leaders, plan and evaluate process pilots, and champion the adoption of new ways of working across the university, helping to ensure that UAL’s systems and processes are joined-up, student-centred, and future-ready. 

About you

You bring substantial experience in process improvement, business analysis, or organisational change, ideally gained within large, complex, multi-stakeholder environments.  

 

Highly analytical and detail-oriented, you are skilled at streamlining workflows, embedding sustainable improvements, and translating complex processes into actionable insights. You thrive on collaboration, leading workshops, and co-designing solutions with diverse stakeholders, using recognised improvement methodologies to deliver measurable results and embed lasting change. Strong influencing skills enable you to guide senior leaders and teams in adopting and iterating new ways of working.  

 

Experience in higher education or the creative sector is highly valued, as are advanced skills in digital process design and visualisation tools. 

 

If you have any general questions or have accessibility needs, please contact USGstaffrecruitment@arts.ac.uk
We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement to demonstrate your suitability. Our recruitment process involves: application, shortlisting, assessment/interview, offer, onboarding.

We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours' notice.

What we offer

To recognise the hard work of our staff and their contributions, we provide a wide range of benefits – please check our careers site/Canvas for further information as conditions and exclusions apply:

▪ 34 days of annual leave and 2 days off to volunteer plus bank holidays
▪ Flexible and Dynamic working options available from the first day
▪ Discounted Medical Insurance including Digital GP service, therapies, in-patient and day-case treatment
▪ Free counselling and advice via our Employee Assistance Programme (EAP)
▪ Sector-leading Equal Parental Leave policy (6 months full pay for both parents) 
▪ Defined-benefit LGPS pension scheme
▪ In-house training and development including apprenticeships and free places on creative courses
▪ Interest free loans on travel and tech, discounts on gym memberships, nursery fees, eye care and much more
▪ Various opportunities to attend student shows and exhibitions


Please read through our FAQs and Our process pages before applying.

This opportunity is closed to applications.