UAL Awarding Body Quality Administrator

3849

Operations and External Affairs
UAL Awarding Body
UAL - High Holborn, London UK
Grade 2
£24, 034 - £28, 274 per annum

Permanent

Full time - 35 hours per week

22 December 2017 23:55

2017-01-18T00:00:00

The opportunity

To meet strong demand from the sectors we serve we are recruiting a Quality Administrator. To join us, you'll need a proven track record of providing outstanding administrative support and exemplary customer service, ideally in an educational or regulatory setting.

This role requires a motivated, flexible and collaborative individual capable of providing high quality administrative support in a busy office environment. Reporting to the Senior Quality Officer, you will be responsible for providing administrative support within the UAL Awarding Body’s Quality Team. You will work with two Quality Officers and will be the first point of contact for all enquiries from internal and external stakeholders. 

About you

You will bring proven experience in a customer facing administrative role, within a busy office environment. Responsive and customer focussed, we expect you to be confident speaking to customers and have a professional telephone manner. You must be able to undertake accurate data entry and be capable of producing clear, articulate, written correspondence. You will be familiar with the use of databases and Microsoft Office applications, particularly Excel.

Ideally, you will have some understanding of Further Education (FE) qualifications and regulatory bodies, such as Ofqual. Experience of working with an external verification and/or external moderation quality assurance model is desirable. You will certainly be motivated, hardworking, highly organised and a skilled problem solver. Able to work independently with accuracy and attention to detail, you excel at analysing complex information, but are also collaborative, supportive and a strong team player.

Having received formal training or education at post-16 level, you will commit to your own development through effective use of processes such as UAL’s excellent appraisal scheme and staff development opportunities. 

This opportunity is closed to applications.