Learning Zone Assistant AYR

3873

Academic Development and Services
Library and Student Support Services
Grade 2
£14,420.40

Permanent

Part time - 21 hours per week

2 January 2018 23:55

The opportunity

You will assist in delivering excellent frontline support to students, staff and visitors who use the Learning Zone, assisting them with enquiries and with their use of our facilities, equipment, IT software and IT hardware. You will also assist with a range of tasks to support the running and administration of the resource. As a Learning Zone assistant you have to be able to organize your own work priorities in harmony with the rest of the team. You will also be commited to working within the framework of UAL, Library Services and Learning Zone policies and procedures to offer a consistent standard of service. UAL respects diversity and individual identity, so you will also be committed to adapting your support offer to suit the specific needs of each visitor, making them feel welcome, valued and enabled to fully exploit the Learning Zone’s exciting resources, for their researching, making, learning and creative needs.

Work pattern: Term-time – Tuesdays 3.15pm – 10.15pm, Wednesdays 3.45pm – 10.15pm and Sundays 9.45am – 8.15pm (all shifts include a 1 hour unpaid break).
Outside of term-time – work 3 Sundays during the Easter vacation 9.45am – 8.15pm. All other hours to be timetabled by arrangement.


 

About you

Educated to post-16 level, you will have an interest in the subject areas of the University of the Arts London. You must have basic numeracy skills and experience of cash handling and financial procedures. You will have relevant experience in an open access IT, library or customer service environment. You must demonstrate the ability to work independently, and you will have the ability to provide routine oral and written information clearly and concisely. You will demonstrate a commitment to your own development through effective use of appraisal schemes and staff development processes.
 

This opportunity is closed to applications.