Associate Director Business Operations and General Manager UAL Short Courses Ltd

4891

Operations and External Affairs
Academic Enterprise
UAL - Various sites, London UK
Deputy Service Heads and Other Senior Non-Academic Staff
c £75k

Permanent

Full time - 37 hours per week

20 January 2019 23:55

The opportunity

This new post is dual faceted. You will be Associate Director Academic Enterprise Business Operations and will provide leadership for the change processes required to embed new business systems, continuous improvement, customer service and value for money within the commercially focused Academic Enterprise environment. You will also provide strategic leadership for marketing in AE business units and will lead the departmental contribution to the University’s student progression developments. In addition you will be the General Manager of UAL Short Courses Ltd (UALSC), the University’s long-standing and profitable short course operation which delivers face-to-face and online learning to 16,500 students annually from all over the world. The business operates year-round in all of the University’s six colleges with off-site provision for younger learners. 

About you

We are looking for someone with strategic leadership and management experience in commercial education with experience of leading change as well as business design and improvement. UAL is a highly collaborative environment and you should be able to influence and manage change across a large, multi-faceted organisation. This includes using the expertise of specialist colleagues in finance, IT and HR to ensure successful business operations. The successful candidate will have a commercial track record including increasing sales and profitability and experience of budget management and business planning. You will also have experience of marketing in B2C and B2B environments and have excellent written and oral communication skills and the ability to communicate in a highly visual environment. You will have the expertise to build teams and foster constructive cross-team collaboration. Academic Enterprise deals with a wide range of customers and clients and you should have the ability to drive improvements in customer service in a range of B2B and B2C business areas.

If you would like a confidential discussion with the Director of Academic Enterprise about this post please contact her through Emily Earnshaw at e.earnshaw@arts.ac.uk.

This opportunity is closed to applications.