Customer Service Sales and Enquires Assistant



UAL Short Courses
CSM - King's Cross, London UK
Full time
UAL Short Courses CSM
Fixed Term
12 months

20 January 2019 23:55

29 January 2019

Based in the Short Courses office at Central Saint Martins in Kings Cross, you will be the primary point of contact for students requiring short course information and advice via telephone, email, IM Chat and in person. This role is also a key sales role, actively converting enquiries to bookings and supporting students effected by course cancellations into transfers to assist the CSM short course unit to meet its financial targets and support the wider student experience.

To join us, you will need a proven track record of working in a front facing customer service role and ensuring that customer communications are handled in a timely manner according to terms and conditions. You will have experience working within a team and a genuine commitment to providing exemplary customer service.
Reporting to the Customer Service Team Coordinator; you will be responsible for working as a part of your team for effective customer enquiry response, supporting course starts and continually facilitating an excellent customer experience.  You will also engage with colleagues in other Academic Enterprise short course teams and across the college.

University of the Arts London is recognised around the world as a leading institution for teaching and research in arts, design, fashion, communication and the performing arts.

This post is part of the Central Saint Martins short course unit, a cross-UAL department of Academic Enterprise (AE) which leads the University of the Arts London’s third stream income operations and is integral to the University’s long term development. Its mission is to increase the amount of income generated by the University from non-core teaching and research activities. AE includes UAL Short Courses Ltd, the Language Centre, the UAL Awarding Body and the UAL college based business and innovation operations. Academic Enterprise not only integrates and bolsters a wide range of business and client facing work across the University but also develops new products and services for new and existing markets.

This role is part of the customer service team in the short course business at Central Saint Martins, the largest of the short course units with a turnover of £7.4m and significant surplus delivered to the College and University to support delivery of education and research.

You will have a strong background in customer service and the skills that will ensure that customer enquiries are handled in a timely manner in order to facilitate course bookings and answering customer queries. You will also support the team with course starts throughout the year.

With excellent oral and written communication skills, you will be able to liaise effectively with your team and colleagues, and also to build and maintain positive relationships while sharing best practice with colleagues in other short course teams and throughout UAL.

In additional, you should have an interest in further education in Art & Design subjects and more broadly the Creative Industries.

In return, the University of the Arts London offers generous leave, an attractive pension, and a commitment to your continuing personal development and training in an environment that encourages excellence, creativity and diversity.

At UAL, everyone's identity matters. We are committed to creating a supportive and inclusive environment for all our diverse students, staff, and the creative and cultural sector partners with whom we engage. We aim to take every opportunity to progress equality and diversity, and celebrate the enrichment this brings to our community.

Candidates are advised to submit applications early.

This opportunity is closed to applications.