Sales and Bookings Administrator


UAL Short Courses
LCF - John Prince's St, London UK
Full time
UAL Short Courses LCF

24 January 2019 23:55

31 January 2019

The purpose of this role is to be the first point of contact for students requiring short course information and advice via the telephone, email and in person. This is an active sales role, converting enquiries into bookings to help the unit meet its financial targets. The role holder will provide excellent customer service for the 5000+ students who book onto short courses at London College of Fashion each year.


University of the Arts London is a vibrant world centre for innovation, drawing together six Colleges with international reputations in art, design, fashion, communication and performing arts. London College of Fashion is extremely proud to be a global leader in fashion education, research and consultancy. Much of its success is down to its dedicated employees, and you will play an important role in shaping future creative professionals, and impact on the future of so many creative industries.

This is a fantastic opportunity to work in one of the foremost centres of fashion education in the world. Join us as we embark on an exciting journey over the next four years and beyond. By 2022 London College of Fashion will move to the Stratford Waterfront, as part of a new cultural hub in the Queen Elizabeth Olympic Park.

You’re at your happiest when you’re working in a lively, commercial environment and using your excellent sales and customer service skills to engage our customers.  As the Sales and Bookings Administrator for short courses at London College of Fashion, you’ll be the first point of contact for all our prospective short course students, helping them choose from over 140 courses and supporting them in booking online or via the phone. Often the customer will want advice on which course to take to support their career aspirations, so a good knowledge of fashion and/or make-up will be important.

To thrive in this role you need to love selling and be constantly striving to deliver the best experience for our customers in a friendly, genuine way.  You will also be supporting the marketing team, with social media responses and enquiries, and the course coordinators with communications to existing short course students.

In return, University of the Arts London offers generous leave, a final salary pension and a commitment to your continuing personal development and training in an environment that encourages excellence, creativity and diversity.

At UAL, everyone's identity matters. We are committed to creating a supportive and inclusive environment for all our diverse students, staff, and the creative and cultural sector partners with whom we engage. We aim to take every opportunity to progress equality and diversity, and celebrate the enrichment this brings to our community.

Candidates are advised to submit applications early.

This opportunity is closed to applications.