Senior IT Support Analyst


Operations and External Affairs
Camberwell, Chelsea and Wimbledon - London UK
Full time
University IT Services

16 May 2021 23:55

27 May 2021
£34,943 - £42,914 per annum

We are looking for a highly skilled and motivated Senior IT Support Analyst to join our Service Management Division. You will play a vital role as the technical lead for one of our IT support teams, providing a broad range of IT support to end users within the University, both remotely and desk-side. Taking responsibility for major or widespread issues, you will be the point of contact within the team, supervising and instructing colleagues in all aspects of current operational procedures. Working closely with the Lead Service Desk Analysts and other technical teams, you will deliver a high quality service, focused on customer satisfaction and ensuring service level standards are successfully met

University of the Arts London (UAL) is one of the top two universities for Art and Design in the world, (QS World University Rankings® for 2020). We are a vibrant global centre for innovation, drawing together six Colleges with international reputations in art, design, fashion, communication, and performing arts. We have bold plans for the future, which include the completion of one of the most ambitious programmes of infrastructure investment in the sector, a new Academic Strategy, and a dynamic People Strategy.

UAL is committed to creating a diverse and inclusive university - a place where we all can be ourselves and reach our full potential in our work, learning, and creative practice. 

A world class creative University needs an innovative, high performing IT service that can play an important part in shaping future creative professionals and industries. As part of the University IT Services team, you will play a crucial role in our forward thinking, customer focused environment.



You will hold a relevant professional qualification or bachelors degree and have significant experience within an ITIL service operation environment. You will have extensive experience in PC and Mac hardware, software maintenance and fault-finding on desktops, laptops and printers in an enterprise environment. You will have demonstrable knowledge of current and emerging technologies and standards for IT support, and proven ability as an operational task leader, assessing and ensuring appropriate resources and support are available to enable the team and individual members to achieve their goals. Crucially, you are able to provide expert guidance on the deployment, configuration and management of Windows 10 and latest Mac OSX technologies.

In return, University of the Arts London offers generous leave, an attractive pension and a commitment to your continuing personal development and training in an environment that encourages excellence, creativity and diversity. Relocation assistance is available.

Apply Early:

Please note that this role may close earlier than the stated closing date if a sufficient number of applications are received. If you wish to apply for this position, you are advised to submit your application as soon as possible.


If you have any queries you may contact

UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn – a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.

Candidates are advised to submit applications early.

This opportunity is closed to applications.