Senior IT Support Analyst

The opportunity

We are looking for a highly skilled and motivated Senior IT Support Analyst to join our Service Management Division. You will play a vital role as the technical lead for one of our IT support teams, providing a broad range of IT support to end users within the University, both remotely and desk-side. Taking responsibility for major or widespread issues, you will be the point of contact within the team, supervising and instructing colleagues in all aspects of current operational procedures. Working closely with the Lead Service Desk Analysts and other technical teams, you will deliver a high quality service, focused on customer satisfaction and ensuring service level standards are successfully met

About you

You will hold a relevant professional qualification or bachelors degree and have significant experience within an ITIL service operation environment. You will have extensive experience in PC and Mac hardware, software maintenance and fault-finding on desktops, laptops and printers in an enterprise environment. You will have demonstrable knowledge of current and emerging technologies and standards for IT support, and proven ability as an operational task leader, assessing and ensuring appropriate resources and support are available to enable the team and individual members to achieve their goals. Crucially, you are able to provide expert guidance on the deployment, configuration and management of Windows 10 and latest Mac OSX technologies.

In return, University of the Arts London offers generous leave, an attractive pension and a commitment to your continuing personal development and training in an environment that encourages excellence, creativity and diversity. Relocation assistance is available.

Apply Early:

Please note that this role may close earlier than the stated closing date if a sufficient number of applications are received. If you wish to apply for this position, you are advised to submit your application as soon as possible.

Query:

If you have any queries you may contact oeastaffrecruitment@arts.ac.uk