Senior Support Analyst x3

The opportunity

We have three new Senior Support Analyst roles based at our main Colleges, Camberwell, Chelsea and Wimbledon College (CCW) x 2 and Central Saint Martins (CSM) x 1.

The Senior IT Support Analyst is an exciting opportunity for an experienced IT support professional to continue their career in a large enterprise environment. Within Digital & Technology at UAL, the IT Support Services team provide 2nd line desktop support services to staff and students across UAL campuses.

You will get the opportunity to work with colleagues across Digital & Technology, including on key projects such as deployments or installations, as well as providing a high level of ongoing 2nd line support.

About you

The successful candidate should have experience of the following:

• Demonstrable experience working in an IT support role within an enterprise environment.
• Experience of working across Windows and Mac environments, including deployment and configuration of operating systems, hardware maintenance and fault-finding using command line tools.
• Experience supporting Active Directory, DHCP, DNS and other basic network services.
• Experience of working across an ITIL aligned environment.
• Experience leading and motivating support teams.
• High level of customer service skills, and an ability to communicate with stakeholders across all levels of the organisation.

UAL is a world-class university, shaping the creative industries worldwide, and staff have access to a range of benefits, which recognise and reward the contributions they make, including:

• Competitive salary package.
• £36,532 - £44,865 per annum.
• 31 days annual leave plus public holidays.
• Generous pension scheme.
• Family-friendly policies, including 26 weeks of full maternity or paternity pay.
• Opportunities for ongoing training, development and career progression.

For more information and to apply, please visit Hays Recruitment jobs board.

Hays Technology have been retained by the UAL to manage the recruitment for this role. For all enquiries, please contact Dil Walters Warwick on 0207 259 8746 or dil.walters-warwick@hays.com.

What we offer

We are UAL

For the fourth year running, University of the Arts London is the world’s second University for Art and Design in the QS World University Rankings® 2022. Our diverse and talented community comprises over 5,000 academic, professional, and technical staff. Together we are committed to social purpose. This includes creating a better a more sustainable world and championing race equality. 

We offer highly creative working environments that inspire staff across all areas to fulfil their potential and continuous training to further develop their skills and expertise. We also offer hybrid and flexible working practices, and excellent staff benefits to improve your work life balance. 

Our culture