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CCW Short Course Enquiries Assistant


UAL Short Courses
Chelsea College of Arts - Millbank
Full time

24 October 2017 23:55

£24,034 - £28,274 per annum

Based in our Short Course office at Chelsea College of Arts, your main challenge in this role is to manage a high volume of enquires with a view to converting enquirers to fully enrolling customers on our wide range of short courses. Enquires are managed in Sales Force - the University CRM system - as well as via telephone and in person.

Key to your success will be the ability commit to the role whilst ensuring both students and tutors receive the support and information they need, along with fantastic customer service that matches the high quality of our courses and reputation.

To role also involves creating engaging content for CCW short courses social media presence, including keeping social media channels updated and brand-focused, and seeking out new social media avenues and ways of connecting with audiences.

University of the Arts London is a vibrant world centre for innovation, drawing together six Colleges with international reputations in art, design, fashion, communication and performing arts.

UAL Short Courses Limited provides short courses, consultancy, tailor-made training and study abroad programmes and aims to be the global leader in high quality courses and product in art, design, fashion, communication and performance and to maximise an income through creative enterprise for investment in the future of the University and its student community.

We are looking for an enthusiastic and resilient team player with a ‘can-do’ attitude to join our busy marketing and customer service team. The ideal candidate will be educated to degree level, with good working knowledge of Microsoft Word and Excel, and strong customer service experience - ideally in a sales and/or marketing environment. Attention to detail, and the ability to communicate clearly to others in person and is a key requirement. An understanding of using Social Media platforms in a marketing and customer service role is essential, and a background or interest in the arts would be desirable.
At UAL, everyone's identity matters. We are committed to creating a supportive and inclusive environment for all our diverse students, staff, and the creative and cultural sector partners with whom we engage. We aim to take every opportunity to progress equality and diversity, and celebrate the enrichment this brings to our community.

Candidates are advised to submit applications early to avoid disappointment as we reserve the right to close vacancies prior to the advertised closing date.

This opportunity is closed to applications.