Application Support Analyst

4606

Operations and External Affairs
University IT Services
LCC - Elephant and Castle, London UK
Grade 4
£34,326 - £44,421 per annum

Permanent

Full time - 35 hours per week

30 September 2018 23:55

The opportunity

As an Application Support Analyst you will provide specialist support within the Business Services team, developing and maintaining supported services within an ITIL environment. You will also liaise with other technical teams within IT Services and external suppliers where required. You will perform requirement analysis for change initiatives, contribute to relevant project work and ensure release processes and procedures are maintained, enabling smooth transition into operations.

You will be supporting a wide range of enterprise and bespoke applications and related technologies including Windows, IIS, .Net, Linux, Apache, Red Hat, SQL and Oracle. You will be passionate about technology with the drive to develop your expertise within a growing organisation.

About you

  • Strong experience of supporting and maintaining enterprise and bespoke applications is essential for this position
  • Experience of managing customer relationships and third party suppliers is required
  • A good understanding of ITIL service management processes and experience of using a service management tool is advantageous
  • Experience of System Monitoring/Windows Server/operating systems and Active Directory are all essential
  • Any experience of PowerShell Scripting, Web /Internet technologies(IIS/.Net),VMware,Databases and networking would be advantageous

 Communication

  • You will be a self-motivated and dynamic individual who is able to be adaptable and flexible
  • Effective oral and written communication skills ,with a logical and sensible approach to tasks
  • Ability to communicate with people at all levels, including the ability to problem solve

As an employer of choice the University of the Arts London offers an extensive benefits package including: 

  • Competitive salary package of £34,326 - £44,421 per annum dependent on experience
  • Competitive pension package
  • A healthy work-life balance for all employees
  • 31days annual leave (inclusive of  days between Christmas and New Year when it closes) plus public holidays

Closing date: 30th September 2018

Interview date: 10th or 12th October 2018

    For more information and to apply, please contact Sarah Hazelwood at Hays Recruitment on 020 7259 8746 or visit www.hays.co.uk/jobs/university-of-the-arts-london

    This opportunity is closed to applications.