Assistive Technology Coordinator


Operations and External Affairs
LCC - Elephant and Castle, London UK
Full time
Information Services

15 January 2021 23:55

£38,694 - £50,259 per annum
To facilitate specialist assistive software support and training for students and staff. To maintain and enhance levels of assistive technology (AT) knowledge. To collaborate internally and externally to establish and manage AT initiatives that enhance AT service delivery at UAL. To provide AT documentation and guides to a high standard. To identify assistive technology trends, by evaluating and reviewing innovative AT software platforms, making recommendations to UAL which align with university requirements. Engagement with IT technical teams to co-ordinate and support the deployment of AT software on the university network. Produce roadmaps for all supported AT applications. Work with the Head of Digital Accessibility to ensure the university meets the standards required by the European Web Accessibility directive (2016)

University IT Services

We seek to provide an integrated, University-wide approach to information technology, supporting learning and teaching, research, innovation, and the student experience.

Our role is to work across the University building relationships with those working directly with students in our six colleges as well as with staff in our cross-University functions such as Estates, HR, and Registry.

The majority of the department is based at our Elephant & Castle site with some IT support staff based at other locations.

Our department consists of 150 staff across two teams:

Services & Operations focuses on customer support and continuous improvement and renewal of the IT infrastructure and is made up of four teams; Technical Operations – managing the infrastructure, Service Operations - including the Service Desk, Security and Communications & Engagement.

Projects & Solutions provides the technology roadmap, defines architectural principles, delivers change, co-ordinates innovation and supports core University applications. Within this area, the sub-teams are; Architecture, Application Delivery and Programmes & Projects.

We are committed on-going to:

  • Students always being at the centre of our work
  • Achieving measurable service improvement
  • Developing our processes and ways of working
  • Developing our service provision and partnerships with specialised IT teams across UAL
  • Delivering and refreshing our technology roadmap

We have a sizeable portfolio of change initiatives to support UAL meet its ambitions.

Educated to degree or equivalent. You will have a broad knowledge of disability issues, of different impairments and of the range of assistive technology (AT) solutions. As well as a good understanding of the disability provisions of the Equality Act (2010), its application to higher education and work, and ‘reasonable adjustments’ which may be required by students and staff in their learning and work place settings. You will have a broad knowledge of AT-related software and hardware and a good knowledge of the European Directive on Web Accessibility (2016) and its application within an HE Environment. You will also be competent in the use of mobile and desktop operating systems and software. You will have an understanding of software licensing considerations and installing, operating and using assistive software and applications within a network environment. 

In return, UAL offers generous leave, an attractive salary and pension plus a commitment to your continuing personal development and training in an environment that encourages excellence, creativity and diversity. Relocation assistance is available. 

Apply Early:

Please note that this role may close earlier than the stated closing date if a sufficient number of applications are received. If you wish to apply for this position, you are advised to submit your application as soon as possible.


If you have any queries you may contact

UAL is committed to creating a diverse and inclusive university - a place where we all can be ourselves and reach our full potential in our work, learning and creative practice. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.

Candidates are advised to submit applications early.

This opportunity is closed to applications.