Administrator/Project Support


Operations and External Affairs
UAL - High Holborn, London UK
Full time
Estates and Accommodation

14 January 2021 23:55

£29,358 - £35,839 per annum
The position forms an integral part of the central Accommodation Services team  which provides the following services to UAL students; processing applications for UAL halls of residence, issuing contracts for UAL halls of residence, rent collection for UAL halls of residence, providing information and advice on issues relating to student accommodation including private renting and temporary summer accommodation for students and members of the public. The role will involve dealing with enquiries relating to the service in  the form of emails, telephones, online chats/messaging and other forms of social media. The role involves giving presentations at UAL and halls open days both physically and virtually. The role will involve delivering an effective and efficient service in line with Accommodation Services processes.  The role involves providing administrative support and project management support to the Accommodation Services Manager  

University of the Arts London is a vibrant world centre for innovation, drawing together six colleges with international reputations in art, design, fashion, communication and performing arts. UAL is a world top-two university for art and design in the QS World University Rankings® 2019. We offer an extensive range of courses in art, design, fashion, communication and performing arts. Our graduates go on to work in and shape the creative industries worldwide. Our research addresses local, national and global issues, in the 2014 Research Excellence Framework 83% of our research was rated world leading or internationally excellent.

Accommodation Services sit in the Operations and External Affairs department for University of Arts, London. The team is made up of in house Accommodation Advisors, a Private Accommodation Advisor, a 24-hour Residence team, a Social Programme, a Marketing team and a Summer Stays team. There are currently 3,200 rooms in 12 different halls of residences across London. 

You will be educated to a degree level and at ease with working to deadlines, writing and reviewing documents and paying attention to detail. You are an articulate individual and always happy to use your initiative when it comes to project management.

You will provide project and administrative support to help develop and implement initiatives to improve services and drive performance. In our team, we’re really proud to offer students a premium service, so one of the main elements of this role will be to provide excellent customer service to students, prospective students and parents, as well as B2B partners.

In return, we offer a competitive employment package including a salary that reflects working in London; an attractive pension scheme; and a commitment to your continuing personal and career development in an environment that encourages creativity, diversity and excellence.

Apply Early:

Please note that this role may close earlier than the stated closing date if a sufficient number of applications are received. If you wish to apply for this position, you are advised to submit your application as soon as possible.


If you have any queries you may contact


Appointment to this role will be subject to a criminal record check from the Disclosure and Barring Service before the appointment is confirmed. Having a criminal record will not necessarily bar you from employment. This will depend on the circumstances and background to your offence(s).

UAL is committed to creating a diverse and inclusive university - a place where we all can be ourselves and reach our full potential in our work, learning and creative practice. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.

Candidates are advised to submit applications early.

This opportunity is closed to applications.