Senior Service Desk Analyst

The opportunity

University of the Arts London is seeking an experienced IT professional to act as a senior resource for the Service Desk Team at London College of Communication, providing a broad range of IT support to end users within the University, via telephone, electronic communication and remotely.

Working closing with the Senior IT Support Analysts, the Technical Teams and Digital Learning Team to deliver a high-quality service, the post holder will help to ensure customer satisfaction and that service level standards are met successfully. The post will work in partnership with the Digital Learning Support Team to ensure an effective service is provided across both teams.

About you

With a professional IT qualification, technical degree or relevant experience and demonstrable experience of working in an IT support role, the successful candidate will:

• Strong team player, keen to support peers and open to learn from anyone, regardless of seniority.
• Able to analyse and resolve issues under pressure.
• Courteous, proactive, and able to work with a diverse user base with varying degrees of technical understanding.
• Customer centric and empathetic with the ability to anticipate user needs.
• Friendly and confident with excellent communication skills to engage stakeholders at all levels.
• To be able to manage and progress assigned projects to successful completion
• Commercial understanding with the ability to prioritise incidents and requests

Apply Early:

Please note that this role may close earlier than the stated closing date if a sufficient number of applications are received. If you wish to apply for this position, you are advised to submit your application as soon as possible.

Query:

If you have any queries you may contact oeastaffrecruitment@arts.ac.uk