Student Experience Manager (Residences)


Operations and External Affairs
UAL - Various sites, London UK
Full time
Estates and Accommodation

6 June 2021 23:55

15 June 2021
£46,423 - £55,932 per annum

An exciting opportunity to join one of the world's leading arts universities and a multi-award-winning Accommodation Services department. As Student Experience Manager you will work with Accommodation Services to deliver an exceptional student experience throughout the university halls of residences. You will provide strategic direction, leadership and operational management to the Student Experience team to deliver the agreed student experience priorities across the department and wider Estates.

With a background in residential life, major events management or education management, you will curate the yearly residential life, social and wellbeing support programme which includes live events, digital events, wellbeing campaigns and volunteering opportunities. You will build strong external networks to innovate and constantly evolve the student experience within Accommodation Services at University of the Arts London.

University of the Arts London is a vibrant world centre for innovation, drawing together six colleges with international reputations in art, design, fashion, communication and performing arts. UAL is a world top-two university for art and design in the QS World University Rankings® 2019. We offer an extensive range of courses in art, design, fashion, communication and performing arts. Our graduates go on to work in and shape the creative industries worldwide. Our research addresses local, national and global issues, in the 2014 Research Excellence Framework 83% of our research was rated world leading or internationally excellent.

Accommodation Services sit in the Operations and External Affairs department for University of Arts, London. The team is made up of in house Accommodation Advisors, a Private Accommodation Advisor, a 24-hour Residence team, a Social Programme, a Marketing team and a Summer Stays team. There are currently 3,200 rooms in 12 different halls of residences across London.

You are an experienced residential life or major events leader with a proven track record relating to the student experience or excellence in customer service and a relatable degree or professional activity broadly related to areas of events or education management. You should have experience of managing and motivating teams and dealing with complex institutional and/or professional contexts, including issues of pastoral care, finances, health & safety, project management, decision making and external network building.  

In return, University of the Arts London offers generous leave, an attractive salary and pension plus a commitment to your continuing personal development and training in an environment that encourages excellence, creativity and diversity. Relocation assistance is available.

Apply Early:

Please note that this role may close earlier than the stated closing date if a sufficient number of applications are received. If you wish to apply for this position, you are advised to submit your application as soon as possible.


If you have any queries you may contact

Appointment to this role will be subject to a criminal record check from the Disclosure and Barring Service before the appointment is confirmed. Having a criminal record will not necessarily bar you from employment. This will depend on the circumstances and background to your offence(s).

UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn – a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.

Candidates are advised to submit applications early.

This opportunity is closed to applications.