Product Manager


Digital and Technology
University and Corporate Services
Hybrid – UAL High Holborn/Home
Grade 6
£50,961 to £68,406 per annum depending on experience


Full time - 35 hours per week

11 March 2024 09:00

20th to 22nd March 2024

The opportunity

University of the Arts London (UAL) is a world-leading creative university for teaching and research in art, design, fashion, communication and performing arts. UAL is made up of six renowned colleges and hosts several institutes that further the university’s mission and social purpose. Under the leadership of our new President and Vice-Chancellor, we are designing the University around social purpose; through the students and ideas we send out into the world, and the partnerships we build to achieve social, environmental, and economic progress.

Product Management is an evolving discipline within Digital & Technology at UAL, supporting the next step in our journey towards product management and user-centric design. Over the last two years we have been scaling our capabilities, shifting focus from a technology and project-centric approach to the design of intuitive, positive user experiences, and optimised digital services that can scale to support the ambitious growth outlined in our strategy.

As Product Manager, you will play a key role in discovery for a diverse range of products and services that underpin the overall student and staff experience at UAL. You will be defining outcomes, ensuring effective prioritisation and embedding data driven decision-making. Key to success in the role will be accountability for the ongoing, measurable and continuous product improvement, as well as significant product developments to deliver our strategic ambitions.

You will work with our wider product leadership team, and in collaboration with colleagues across Delivery, Business Analysis, TechOps and Development, as well as with key internal stakeholders and with external suppliers and partners.

We are currently recruiting two Product Managers positions (One focused on supporting key products that underpin the digital Student Experience, and another which focuses on student information and data). For both roles, we welcome applications from experienced product managers across a range of sectors who want to join our growing community of practice in product management and play a key role an organisation committed to social purpose.


    About you


    • A background of developing digital products for varied audiences and defining roadmaps, including discovery and product delivery
    • Knowledge of effective product lifecycle development and processes across a large, complex environment
    • Extensive experience of working with a diverse range of stakeholders and external partners to deliver and develop digital products and services
    • Experience of Agile and Scrum, as well as other software and product development and delivery methodologies
    • Broad awareness of enterprise technology
    • Demonstrable experience of driving and championing new ways of working while bringing people along with you.

    UAL is a world-class university, shaping the creative industries worldwide, and staff have access to a range of benefits, training and personal development to recognise and reward the contributions they make, and to encourage excellence, creativity and diversity, including:

    • Competitive salary package £50,961 -  £68,406 per annum, depending on experience
    • 34 days annual leave plus public holidays
    • Generous, defined benefit pension scheme
    • Family-friendly policies, including 26 weeks of full maternity or paternity pay

    To apply, please visit Hays recruitment site.

    HAYS Technology have been retained by University of the Arts London to manage the search and recruitment. For all enquiries, please contact Joel Mundy at or Stephen Turner at

    What we offer

    To recognise the hard work of our staff and their contributions, we provide a wide range of benefits – please check our careers site/Canvas for further information as conditions and exclusions apply:

    ▪ at least 34 days of annual leave in addition to bank holidays.
    ▪ generous defined benefit pension schemes (LGPS).
    ▪ flexible working and family-friendly policies for improved work-life balance.
    ▪ 2 days of paid volunteering leave for a UK registered charity.
    ▪ discounts including TOTUM, gyms, nursery and private healthcare insurance.
    ▪ continuous learning and development opportunities including free UAL Short Courses.
    ▪ season ticket loan, cycle to work scheme, free counselling via EAP and more! 

    We are UAL

    University of the Arts London (UAL) offers an extensive range of courses in art, design, fashion, communication and performing arts. We are a collegiate University spread across London with six Colleges, four Institutes and five Research Centres.

    We’re made up of all types of people, coming together in London, the world’s creative capital. We are designers, artists, performers, thinkers, researchers and makers. Our students, staff and graduates form a global network of creatives, entrepreneurs and leaders. Together, our ideas change the world. Because the world needs creativity.

    We are ranked highly across the board. We are ranked first for specialist art and design, second in the world for Art and Design in the 2023 QS World University Rankings (for the fifth year in a row), ranked fifth in sustainability and two of our colleges were rated in the top three fashion schools in the world. 

    Our culture

    We have become one of the world’s most international Universities, welcoming over 22,000 students and 6,000 staff from 130 countries. And, as a global university, staff and students learn from different cultures and perspectives, which leads to new conversations and innovative work. At our very core, everything we do seeks to challenge the status quo by driving social purpose and standing up for what matters.

    We welcome applicants from all backgrounds including those who may feel underrepresented in the workforce due to their socioeconomic circumstances such as those from Black, Asian and Minority Ethnic (B.A.M.E.) backgrounds. We aim to be a university where everyone can be themselves and are supported to reach their full potential.

    With our commitment to inclusion and diversity, we are proud to be a Race Equality Charter (REC) member to help us reduce barriers that negatively impacts B.A.M.E. staff, a Stonewall Diversity Champion to ensure all LGBTQ+ people are valued at work, a Disability Confident Scheme Committed employer and member of the Business Disability Forum which help us to improve the lives of disabled people in the workplace. 

    This vacancy is being managed by an external agency. Please visit for further information and instructions on how to apply.

    This opportunity is closed to applications.