Quality Assurance & Enhancement Officer



Research Knowledge Exchange and Enterprise
UAL Awarding Body
Hybrid – UAL High Holborn/Home
Grade 3
£32,624.00 - £39,342.00 per annum


Full time - 35 hours per week

13 March 2024 23:55

22 and 25 March

The opportunity

Two roles are available,one permanent and one fixed term position.

UAL Awarding Body is an awarding organisation specialising in qualifications within the performing and creative arts. As a leading provider of further education pre-degree qualifications, UAL Awarding Body is growing to meet the increasing demand for its regulated qualifications that inspire transformative education for young people. 

The Quality Assurance & Enhancement (QAE) Officer is responsible for developing, managing and reviewing policies and processes that support the core business functions of the quality assurance team. They are responsible for implementing and maintaining effective quality assurance policies and processes to ensure that quality standards are consistently met. 

There are five Quality Assurance and Enhancement Officers in total across three areas of focus – Regulation & Compliance, Centre Monitoring & Compliance and QAE Operational Support. The QAE Officer will work supportively and collaboratively to proactively monitor systems and processes to ensure that any quality concerns are promptly identified and resolved or escalated to the QAE Management team.  They provide expert guidance and support to internal and external stakeholders, ensure that policies and procedures are consistently applied and support activities to address any areas for improvement.

This role is an ideal opportunity to be part of a growing awarding organisation where the work is both stimulating and varied and makes a meaningful impact to the lives of young people and inspires educators who deliver our qualifications.   

About you

To succeed in this role, you will have excellent planning and organisation skills as well as understanding the importance of meeting deadlines. You will be reliable and pride yourself on delivering high quality work, on time with excellent attention to detail. 

You will be motivated, hardworking, and a skilled problem solver. You will be a natural investigator who is able to interpret and explain complex information, make evidence based decisions and recommendations to internal and external stakeholders across a range of professional levels. 

Excellent verbal and written skills are paramount, alongside the ability to work collaboratively as part of a team. You will be able to work independently to manage multiple strands of work at any one time, re-prioritising when needed to deliver on time. 

You will have experience of working in a quality function of an organisation, preferably in an Awarding Body, however, applications are encouraged from other industries, professional bodies and educational settings.

What we offer

To recognise the hard work of our staff and their contributions, we provide a wide range of benefits – please check our careers site/Canvas for further information as conditions and exclusions apply:

▪ at least 31 days of annual leave in addition to bank holidays.
▪ generous defined benefit pension schemes (LGPS/TPS}.
▪ flexible working and family-friendly policies for improved work-life balance.
▪ 2 days of paid volunteering leave for a UK registered charity.
▪ discounts including TOTUM, gyms, nursery and private healthcare insurance.
▪ continuous learning and development opportunities including free UAL Short Courses.
▪ season ticket loan, cycle to work scheme, free counselling via EAP and more! 

We are UAL

University of the Arts London (UAL) offers an extensive range of courses in art, design, fashion, communication and performing arts. We are a collegiate University spread across London with six Colleges, four Institutes and five Research Centres. UAL also has two subsidiary companies, delivering specialist activities – UAL Short Courses Ltd, and UAL Arts Temps Ltd.

We’re made up of all types of people, coming together in London, the world’s creative capital. We are designers, artists, performers, thinkers, researchers and makers. Our students, staff and graduates form a global network of creatives, entrepreneurs and leaders. Together, our ideas change the world. Because the world needs creativity.

We are ranked highly across the board. We are ranked first for specialist art and design, second in the world for Art and Design in the 2023 QS World University Rankings (for the fifth year in a row), ranked fifth in sustainability and two of our colleges were rated in the top three fashion schools in the world. 

Our culture

We have become one of the world’s most international Universities, welcoming over 22,000 students and 6,000 staff from 130 countries. And, as a global university, staff and students learn from different cultures and perspectives, which leads to new conversations and innovative work. At our very core, everything we do seeks to challenge the status quo by driving social purpose and standing up for what matters.

We welcome applicants from all backgrounds including those who may feel underrepresented in the workforce due to their socioeconomic circumstances such as those from Black, Asian and Minority Ethnic (B.A.M.E.) backgrounds. We aim to be a university where everyone can be themselves and are supported to reach their full potential.

With our commitment to inclusion and diversity, we are proud to be a Race Equality Charter (REC) member to help us reduce barriers that negatively impacts B.A.M.E. staff, a Stonewall Diversity Champion to ensure all LGBTQ+ people are valued at work, a Disability Confident Scheme Committed employer and member of the Business Disability Forum which help us to improve the lives of disabled people in the workplace. 

If you have not applied or signed up for job alerts with us before, you will need to create an account. Registration does not take long and will help you to keep track of your application during the recruitment process.

Stages involved in the process: Application, Shortlisting, Presentation, Staff/Student Interview, Onboarding.

As part of your application, you will need to answer 2 competency question(s) demonstrating how you meet the role requirements as can be found in the person specification.

We advise you to apply early as the application closing date may be brought forward if we receive enough applications. If you have any general questions or require any reasonable adjustments, please get in touch via RKEEstaffrecruitment@arts.ac.uk
Please read through our FAQs page before applying.

This opportunity is closed to applications.