Ask HR Team Leader
3519
Fixed Term - Until end of Dec 2017
Full time - 35 hours per week
30 August 2017 23:55
The opportunity
The key purpose of the role is to manage the University’s HR Departments’ customer relations service (known as Ask HR) with all internal and external users and be a first point of contact for the HR Operations team working on the Ask HR Service.
The post holder will work closely with the HR Operations Manager and colleagues in HR Operations to understand organisational contexts and to identify changing patterns of need and service requirements.
About you
Educated to degree level. Sound knowledge of HR practices with experience of practical implementation and interpretation. Detailed understanding of customer service management and systems.
The ability to conduct diagnosis, analyse findings, generate
options and build commitment to solutions. Previous experience of working within an HR Operations, ‘Shared Services’ or Helpdesk environment. Experience of implementing a HR Helpdesk solution. Experience of continuous improvement strategies for efficiencyand innovation.
In return, University of the Arts London offers generous leave, an attractive pension and a commitment to your continuing personal development and training in an environment that encourages excellence, creativity and diversity. Relocation assistance is available. If you have any queries you may contact oearecruitment@arts.ac.uk
This opportunity is closed to applications.