Operations Administrator

3712

Operations and External Affairs
UAL Awarding Body
UAL - High Holborn, London UK
Grade 2
£24,034-£28,274 per annum

Permanent

Full time - 35 hours per week

30 October 2017 23:55

The opportunity

To meet strong demand from the sectors we serve we are recruiting an Operations Administrator. To join us, you'll need a proven track record of providing outstanding administrative support and exemplary customer service, ideally in an educational setting.

You will work as part of the Quality and Operations team to administer the Awarding Body’s core systems and processes from student registration through moderation to certification, using our Learner Management System. The role requires a flexible and collaborative individual capable of providing high quality administrative support in a busy office environment. The successful candidate will work with a team of five Operations Administrators and be the first point of contact for their roster of Colleges and External Moderators. They will also work closely with the Senior Quality Officer (Operations) and Operations Manager.


 

About you

You will bring to the role proven experience in a customer facing role within a busy office environment. We expect you to be familiar with the use of databases and Microsoft Office applications (particularly excel), and demonstrate skills in data entry and the production of correspondence. You will be confident speaking to customers have exceptional telephone manor.

Ideally, you will also have some understanding of FE qualifications, educational regulatory bodies (such as Ofqual and the DfE). Experience of working with an external verification and/or external moderation quality assurance models would be desirable. You will certainly be highly organised and a skilled problem solver. Crucially, you are a collaborative, supportive and customer-focused individual. Committed to clarity and responsiveness, you have strong communication skills both in person and in writing. Able to work independently with accuracy and attention to detail, you excel at analysing complex information.

Having received formal training or education at post 16 level and commit to your own development through effective use of processes such as appraisal schemes and staff development.


In return, University of the Arts London offers generous leave, an attractive pension and a commitment to your continuing personal development and training in an environment that encourages excellence, creativity and diversity. Relocation assistance is available.


If you have any queries you may contact ADS Recruitment Team via email ADSRecruitment@arts.ac.uk or telephone: 020 7514 9627.


University of the Arts London aims to be an equal opportunities employer embracing diversity in all areas of activity and UAL positively welcomes applications from black and minority ethnic staff who are currently underrepresented at this level.


 

This opportunity is closed to applications.