not just a shop E-commerce Coordinator

The opportunity

not just a shop sells unique home, fashion, giftware and artwork by UAL students and alumni both in-store and online. Outside of retail hours it’s also a learning space; with a programme of enterprise events designed to help UAL students and alumni to launch and develop their creative businesses.

The not just a shop E-commerce Coordinator is a new role, designed to support all areas relating to e-commerce with the aim to increase sales and engagement.
The role will be responsible for: keeping the website is well-presented and up-to-date; processing and fulfilling orders; delivering on the retail strategy so that KPIs are met; ensuring customers receive a high-standard of service; and working in-store as a sales assistant during opening hours.

not just a shop is led by Careers and Employability, the University's dedicated careers and enterprise service that supports students and graduates to make a living doing what they love.

About you

You must have:

• Knowledge of the art, design and wider cultural sector.
• Understanding of retail systems, processes and operations.
• Understanding of SEO and ability to write SEO rich copy.
• Thorough knowledge of digital marketing channels and resources.
• Working knowledge of Wordpress and WooCommerce (desirable).
• Experience of working in the retail sector (preferably within a creative/cultural environment).
• Experience of developing and/or maintaining an E-Commerce platform, relevant website or blog.
• Excellent standard of written and verbal English, and strong visual communication skills.
• Experience of delivering projects and managing budgets effectively.

You must be able to:

• Plan, prioritise and organise work to achieve objectives on time.
• Work collaboratively in a team and where appropriate across or with different professional groups.
• Edit and resize imagery using Adobe Photoshop.
• Provide a positive and responsive customer service.
• Build and maintain positive relationships with students and graduates, and understands their needs to provide a beneficial experience and service.
• Use initiative or creativity to resolve day-to-day operations and customer problems
• Use creativity to come up with ideas and put them into practice.
• Liaise with a range of stakeholders (including students, commercial partners, customers and UAL staff).

This vacancy may close earlier than the stated closing date if a sufficient number of applications are received. Consequently, if you wish to apply for this position please submit your application as soon as possible.  

Should you have any queries please get in contact with the ADS Recruitment Team on adsstaffrecrutiment@arts.ac.uk