IT Support Analyst
4008
Permanent
Full time - 35 hours per week
5 March 2018 23:55
The opportunity
We currently have a vacancy for two IT Support Analysts within our Information Services team.
One based in Central Saint Martins at Kings Cross, the other in the London College of Communication at Elephant and Castle.
As an IT Support Analyst, you will be working in an ITIL aligned environment, providing a range of support to desktops, laptops, tablets, printers and a range of hardware and software applications.
This role is an opportunity for you to grow and develop your experience in 2nd line support, within a large environment across both Mac and Windows technologies.
Working as part of this high performing team, you will help ensure delivery of a high quality service, in line with SLA’s and best practice.
We are strongly focused on providing the best customer service possible for our users within UAL colleges.
About you
Technical Skills:
Experience with Windows and/or Mac hardware maintenance and fault finding on desktops, laptops and printers is essential.
Ability in deploying, configuring and managing Mac OSX or Windows 7/8/10 is essential.
Knowledge of networking technologies both wired and wireless would be advantageous.
Experience supporting MS Office/Office 365, Active Directory and Mobile Devices.
Exposure to enterprise tools, such as Casper and ZenWorks would be beneficial.
Knowledge of Service Management software would be an advantage.
Experience with ITIL would be advantageous but not essential.
Personal Skills:
You will be a self-motivated and dynamic individual who is able to be adaptable and able to adjust to new situations and environments.
You will have effective oral and written communication skills and the ability to communicate with people at all levels, including the ability to communicate complex technical information to non-technical users.
You will have a logical and sensible approach to tasks and problems.
You will be adaptable and flexible to work at University sites across London when required.
The Package:
Competitive salary package of £28,274.00 - £34,515.00 dependent on experience.
31 days annual leave (inclusive of days between Christmas and New Year when the University closes) plus public holidays.
Competitive pension package.
A healthy work-life balance for all employees.
This opportunity is closed to applications.