Information and Helpdesk Officer X2
5415
Permanent
Full time - 35 hours per week
1 August 2019 23:55
The opportunity
The Student Advice Service handles hundreds of student enquiries each week. We have a expertise in the area of student finance and immigration, and are involved in a range of other related matters, working closely with those teams that provide other support services. You'll be an access point for students and staff, perhaps dealing with an enquiry there and then, or offering additional support, booking appointments or sign-posting to other services. You'll be expected to build relationships with key contacts across the University and specifically work closely with support teams in Counselling, Health and Disability services. You'll also draft, provide and maintain information for students in various formats.
About you
You'll have experience of providing high level client facing services and administrative support, as well as proven experience in communicating across all levels of student and staff profiles. Possessing a good understanding of the services for students in the University, you'll be able to provide guidance to students and staff on matters related to student support. You'll also have skills in presenting information that is accessible, clear and concise. The ability to effectively manage your workload and prioritise conflicting demands is crucial, as is the ability to work within a busy team.
In return, University of the Arts London offers generous leave, an attractive pension scheme and a commitment to your continuing personal development and training in an environment that encourages excellence, creativity and diversity. Relocation assistance is available.
If you have any queries contact ADS Recruitment Team via email ADSRecruitment@arts.ac.uk or telephone: 020 7514 2965.
This opportunity is closed to applications.