IT Support Analyst

The opportunity

The IT Support Analyst is an initial 7 Month FTC opportunity for an experienced IT support professional to continue their career in a large enterprise environment. Within Digital & Technology at UAL, the IT Support Services team provide 2nd line desktop support services to staff and students across all campuses, and this role would be based in High Holborn.

You will get the opportunity to work with colleagues across Digital & Technology, including on key projects such as deployments or installations, as well as providing a high level of ongoing 2nd line support.

About you

The successful candidate should have the following experience:

• Demonstrable experience working in a Second line IT support role within an enterprise environment.
• Experience of working across Windows and Mac environments, including deployment and configuration of operating systems, hardware maintenance and fault-finding using command line tools.
• Experience leading and motivating support teams.
• Experience supporting Active Directory, JAMF, Intune, DHCP, DNS and other basic network services.
• Experience of working across an ITIL aligned environment.
• High level of customer service skills, and an ability to communicate with stakeholders across all levels of the organisation.

As an employer of choice, the University of the Arts London offers an extensive benefits package including:

• Competitive salary package £31,777 - £38,468 per annum.
• 31 days annual leave plus public holidays.
• Competitive pension package.
• A healthy work-life balance for all employees including a dynamic working approach.

For more information and to apply, please visit Hays Recruitment jobs board.

Hays Technology have been retained by the UAL to manage the recruitment for this role. For all enquiries, please contact Lucas Edwards on 020 7259 8746 or lucas.edwards@hays.com.

What we offer

We are UAL

University of the Arts London (UAL) is a world-leading creative university for teaching and research in art, design, fashion, communication and performing arts. UAL is made up of six renowned colleges and hosts several institutes that further the university’s mission and social purpose.

For the fifth year running, University of the Arts London is the world’s second University for Art and Design in the QS World University Rankings® 2023. Our diverse and talented community comprises over 5,000 academic, professional, and technical staff. Together we are committed to social purpose. This includes creating a better, more sustainable world and championing race equality. 

Our culture