Operations Administrator x2


Operations and External Affairs
UAL - High Holborn
Full time
UAL Awarding Body

18 June 2018 23:55

4 July 2018

To meet strong demand from the sectors we serve we are recruiting two Operations Administrators. To join us, you'll need a proven track record of providing outstanding administrative support and exemplary customer service, ideally in an educational setting.

You will work as part of the Quality and Operations team to administer the Awarding Body’s core systems and processes from student registration through moderation to certification, using our Learner Management System. The role requires a flexible and collaborative individual capable of providing high quality administrative support in a busy office environment. The successful candidate will work with a team of five Operations Administrators and be the first point of contact for their roster of Colleges and External Moderators. They will also work closely with the Senior Quality Officer (Operations) and Operations Manager.

UAL Awarding Body believes in transformative education. We design and award creative qualifications that empower and inspire educators to help students reach their potential.

UAL Awarding Body is regulated by Ofqual, CCEA and Qualifications Wales. We currently offer qualifications in art and design, fashion, creative media, music and performing and production arts. We are also the UK’s leading provider of the Diploma in Art & Design - Foundation Studies. Our qualifications have high retention and achievement rates because they are flexible, responsive and relevant to industry needs, and facilitate student progression.


You will bring to the role proven experience in a customer facing role within a busy office environment. We expect you to be familiar with the use of databases and Microsoft Office applications (particularly excel), and demonstrate skills in data entry and the production of correspondence. You will be confident speaking to customers have exceptional telephone manner.

Ideally, you will also have some understanding of FE qualifications, educational regulatory bodies (such as Ofqual and the DfE). Experience of working with an external verification and/or external moderation quality assurance models would be desirable. You will certainly be highly organised and a skilled problem solver. Crucially, you are a collaborative, supportive and customer-focused individual. Committed to clarity and responsiveness, you have strong communication skills both in person and in writing. Able to work independently with accuracy and attention to detail, you excel at analysing complex information.

Having received formal training or education at post 16 level and commit to your own development through effective use of processes such as appraisal schemes and staff development.

In return, University of the Arts London offers generous leave, a final salary pension and a commitment to your continuing personal development and training in an environment that encourages excellence, creativity and diversity. Relocation assistance is available.

Propsed Interview date: 4th July 2018

At UAL, everyone's identity matters. We are committed to creating a supportive and inclusive environment for all our diverse students, staff, and the creative and cultural sector partners with whom we engage. We aim to take every opportunity to progress equality and diversity, and celebrate the enrichment this brings to our community.

Candidates are advised to submit applications early to avoid disappointment as we reserve the right to close vacancies prior to the advertised closing date.

This opportunity is closed to applications.