Apprentice Administrative Assistant

The opportunity

This administrative position is based in the Short Course Unit at London College of Communication (LCC). Reporting to the Short Course Co-ordinator, this post is the primary point of contact for the customer service and administration of short course registrations at LCC including those delivered off-site or online.

The role will involve processing the high volume of enquires to the LCC Short Course office with a view to converting enquirers to fully enrolling customers. Enquires will be managed in “Salesforce”, the University CRM system as well as via telephone and in person.

The post will work closely with the Finance Administrator and the Marketing Co-ordinator when dealing with cancelled and postponed short courses.

In addition, the post holder will create engaging content for LCC short courses social media presence, including keeping social media channels updated and brand-focused, and seeking out new social media avenues and ways of connecting with audiences.

The role will require some flexible working to cover evening and weekend course delivery.

About you

Personal qualities

• communicates effectively orally, in writing, and using visual media
• ability to maintain accurate and up to date knowledge of services available in own and related areas of work, ensuring that the experience of each customer is positive and satisfactory
• plans, prioritises, and organises work to achieve objectives on time
• ability to work independently, with good attention to detail
• works collaboratively in a team or with different professional groups
• provides a positive and responsive student or customer service
• is unfazed by demanding customers and works in a professional manner at all times
• uses initiative or creativity to resolve day-to-day-problems

For more information and to apply for this post of please visit: http://hawktraining.com/vacancies/university-of-the-arts-london-apprentice-administrative-assistant 

What we offer

We are UAL Short Courses

Our culture