Apprentice Administrative Assistant


UAL Short Courses
London College of Communication - Elephant and Castle
UAL Short Courses LCC
Fixed Term
15 Months

18 June 2018 23:55

9 July 2018
£347.53 per week

This administrative position is based in the Short Course Unit at London College of Communication (LCC). Reporting to the Short Course Co-ordinator, this post is the primary point of contact for the customer service and administration of short course registrations at LCC including those delivered off-site or online.

The role will involve processing the high volume of enquires to the LCC Short Course office with a view to converting enquirers to fully enrolling customers. Enquires will be managed in “Salesforce”, the University CRM system as well as via telephone and in person.

The post will work closely with the Finance Administrator and the Marketing Co-ordinator when dealing with cancelled and postponed short courses.

In addition, the post holder will create engaging content for LCC short courses social media presence, including keeping social media channels updated and brand-focused, and seeking out new social media avenues and ways of connecting with audiences.

The role will require some flexible working to cover evening and weekend course delivery.

Located within London, the Colleges are at the heart of their respective communities. Drawing on and contributing to the local culture, they foster closely-knit and welcoming environments in which to study, supported by all the resources of the larger University and the wider arts community.

The Colleges offer the University's 20,000 students a diverse range of courses at all levels from foundation and undergraduate to postgraduate and research. The University's 1,228 teaching staff, as active professional artists, practitioners, designers, critics and theorists, lead the way on creative and experimental practice alongside historical and theoretical analysis. The combination of a varied student group, cutting-edge research and highly-experienced staff creates a unique, multifaceted learning experience for students at the University.


Personal qualities

  • communicates effectively orally, in writing, and using visual media
  • ability to maintain accurate and up to date knowledge of services available in own and related areas of work, ensuring that the experience of each customer is positive and satisfactory
  • plans, prioritises, and organises work to achieve objectives on time
  • ability to work independently, with good attention to detail
  • works collaboratively in a team or with different professional groups
  • provides a positive and responsive student or customer service
  • is unfazed by demanding customers and works in a professional manner at all times
  • uses initiative or creativity to resolve day-to-day-problems

For more information and to apply for this post of please visit: 

At UAL, everyone's identity matters. We are committed to creating a supportive and inclusive environment for all our diverse students, staff, and the creative and cultural sector partners with whom we engage. We aim to take every opportunity to progress equality and diversity, and celebrate the enrichment this brings to our community.

Candidates are advised to submit applications early to avoid disappointment as we reserve the right to close vacancies prior to the advertised closing date.

This opportunity is closed to applications.