UX Researcher


Operations and External Affairs
LCF - High Holborn, London UK
Full time
Communication & External Affairs

18 April 2021 23:55

£34,943 - £42,914 per annum

Are you passionate about creating the best digital experience possible for UAL’s key audiences? If so, join our team at University of the Arts London (UAL) as a User Experience (UX) Researcher 

We are looking for an exceptional professional to join our dynamic central team, working closely with our colleges, students and key university services as well as external contacts.  

As UX Researcher you'll use your creative talent and skills in user experience, interaction design and user-centered design principles to support our UX Designer in creating consistent insight driven experiences that engage our users.   

As part of the Communication and External Affairs Department, you will be working in partnership with a UX Designer and alongside developers and content editors in the Digital Team to deliver an excellent user experience across our UAL’s core digital channels. Channels managed by the Digital Team includes the UAL website, Portfolio, Graduate Showcase and the staff digital workspace.   

You will also be working with closely with the Design Lead (Brand) to ensure that UX improvements continue to build on an existing pattern library and are reflective of our brand values.  

The University is currently recruiting a number of posts within the Digital Team so this is an exciting opportunity to join us as we advance our digital channels.  

UAL is #2 in the world for art and design education. We are a vibrant world centre for creativity, bringing together 19,000 students at six colleges with international reputations in art, design, fashion, communication and performing arts.  

UAL provides transformative education and world-leading research and enterprise. We are at the centre of public debate for the future of arts, design, fashion and communication and provide an inspirational environment for students, staff and wider communities. We aim to be an equal opportunities employer embracing diversity in all areas of activity.  

You will be an organised self-starter, enthusiastic and a hard-working team individual with degree or equivalent level of relevant UX experience. You will have worked in a fast paced, digital environment across multiple channels and used Agile working practices.  
You will be able to evidence user needs through analytics, user testing and usability analysis and work with team members to design creative solutions. 
An excellent communicator you will need to be able to present your findings and recommendations to a wide range of stakeholders.  
You’ll be passionate about user experience and putting them at the heart of our digital  delivery. 

Previous experience of working in a university would be an advantage but is not essential for the right candidate.  

In return, UAL offers generous leave, an attractive salary and pension plus a commitment to your continuing personal development and training in an environment that encourages excellence, creativity and diversity. Relocation assistance is available.

Apply Early:

Please note that this role may close earlier than the stated closing date if a sufficient number of applications are received. If you wish to apply for this position, you are advised to submit your application as soon as possible.


If you have any queries you may contact oeastaffrecruitment@arts.ac.uk

UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn – a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.

Candidates are advised to submit applications early.

This opportunity is closed to applications.