Business Systems Administrator

The opportunity

Working as part of the Finance Business Systems team this role will provide a customer-focused service and specialist (1st and 2nd line) support to users of the University’s Accommodation Services Kinetics system, used for student accommodation management, conferencing and commercial residential operations.

The post-holder is responsible for maintaining and continually developing the Kinetics system in response to Accommodation Services’ changing needs, liaising with internal teams and external suppliers where required. This includes performing requirements analysis for change initiatives, leading projects relating to the development of the Kinetics system, and ensuring release processes and procedures are maintained, enabling smooth transition into business as usual operations. 

About you

To succeed in this role you will have experience of Application support including upgrades, system administration, configuration and system testing, specifically with using the Kinetics system.

You will have practical experience of developing and maintaining technical and procedural documents, experience of creating user reference guides and user videos for training purposes, and experience of training end users.

You will have a logical, analytical approach to problem solving, interpreting customer requests and resolving problems, and suggesting practical solutions to new challenges.

The role is very much customer facing, and requires the ability to communicate effectively orally and in writing, and with people at all levels.

You will plan, prioritise and manage resources effectively and have the ability to work independently without direct supervision.

Please apply early as the application closing date maybe held earlier should sufficient applications be received.

If you have any queries about this role or need any reasonable adjustments for your application, please contact Leila Farrance, Resourcing Adviser via email PSOstaffRecruitment@arts.ac.uk.

What we offer

We are UAL

For the fourth year running, University of the Arts London is the world’s second University for Art and Design in the QS World University Rankings® 2022. Our diverse and talented community comprises over 5,000 academic, professional, and technical staff. Together we are committed to social purpose. This includes creating a better a more sustainable world and championing race equality. 

We offer highly creative working environments that inspire staff across all areas to fulfil their potential and continuous training to further develop their skills and expertise. We also offer hybrid and flexible working practices, and excellent staff benefits to improve your work life balance.

Our culture