Director of Production (UAL Online)


Education Office
Hybrid – UAL High Holborn/Home
Service Directors


Full time - 37 hours per week

12 February 2024 23:55

26 February 2024

The opportunity

UAL Online is an exciting new division which has been established to enable access to the university’s world leading creative arts education to audiences around the globe. We plan to launch with a suite of new degree courses starting from the 2024/25 academic year.  

Reporting to the Pro-Vice Chancellor (UAL Online), the Director of Production is responsible for driving strategic operational excellence and ensuring the seamless design and delivery of our educational courses to learners globally. 

  • Learning Design and production – creates and leads the development and production function (learning design, content development, visual design and media) that build the courses and ensure that they are innovative and engaging learning experiences. 
  • Project management – creates and oversees the project management team of the portfolio of UAL’s new online courses, managing staffing resource s and ensuring timely delivery to exacting standards of quality, both in terms of academic rigor and production values.  
  • Supplier and partnership management – leads on the senior account management of new partnerships for UAL Online including OPMs, global university partnerships in online learning, and course aggregators.  
  • Business management operations – responsible for the business operations of the unit, including financial management, HR and estates. 

This role requires diplomacy, drive, strong attention to detail and the ability to build robust and positive relationships with senior stakeholders. As this is a newly formed division, the scope of leadership responsibilities may evolve over time. We are seeking to recruit a self-starter who is energised by change and the notion of growing operations to accommodate a rapidly growing student base and portfolio.   
The post holder will work closely with other teams within UAL including Digital and Technology, Finance, Academic Registry and College academic and professional services stakeholders.  

About you

You will have the following: 

  • Extensive experience leading operations, ideally in online learning or publishing
  • Strong understanding of learning design and development approaches 
  • Appreciation for the creative arts, and a desire to build an outstanding UX
  • Considerable leadership experience at a senior level managing multiple different teams 
  • Strong strategic thinking and decision-making abilities, with a track record of optimising processes and driving operational excellence. 
  • Excellent analytical and problem-solving abilities to identify business opportunities and make data-driven decisions. 
  • Highly driven and results-oriented, with a genuine pursuit of excellence.  

You will be collaborative, target-driven, and a strong team player with a flexible approach to work. The role will include occasional travel in the UK and internationally. 

If you have any queries about this role or need any reasonable adjustments for your application, please contact Sahil Ibrahim, Resourcing Adviser via email at

What we offer

To recognise the hard work of our staff and their contributions, we provide a wide range of benefits – please check our careers site/Canvas for further information as conditions and exclusions apply:

▪ at least 34 days of annual leave in addition to bank holidays.
▪ generous defined benefit pension schemes (LGPS/TPS}.
▪ flexible working and family-friendly policies for improved work-life balance.
▪ 2 days of paid volunteering leave for a UK registered charity.
▪ discounts including TOTUM, gyms, nursery and private healthcare insurance.
▪ continuous learning and development opportunities including free UAL Short Courses.
▪ season ticket loan, cycle to work scheme, free counselling via EAP and more! 

We are UAL

University of the Arts London (UAL) offers an extensive range of courses in art, design, fashion, communication and performing arts. We are a collegiate University spread across London with six Colleges, four Institutes and five Research Centres.

We’re made up of all types of people, coming together in London, the world’s creative capital. We are designers, artists, performers, thinkers, researchers and makers. Our students, staff and graduates form a global network of creatives, entrepreneurs and leaders. Together, our ideas change the world. Because the world needs creativity.

We are ranked highly across the board. We are ranked first for specialist art and design, second in the world for Art and Design in the 2023 QS World University Rankings (for the fifth year in a row), ranked fifth in sustainability and two of our colleges were rated in the top three fashion schools in the world. 

Our culture

We have become one of the world’s most international Universities, welcoming over 22,000 students and 6,000 staff from 130 countries. And, as a global university, staff and students learn from different cultures and perspectives, which leads to new conversations and innovative work. At our very core, everything we do seeks to challenge the status quo by driving social purpose and standing up for what matters.

We welcome applicants from all backgrounds including those who may feel underrepresented in the workforce due to their socioeconomic circumstances such as those from Black, Asian and Minority Ethnic (B.A.M.E.) backgrounds. We aim to be a university where everyone can be themselves and are supported to reach their full potential.

With our commitment to inclusion and diversity, we are proud to be a Race Equality Charter (REC) member to help us reduce barriers that negatively impacts B.A.M.E. staff, a Stonewall Diversity Champion to ensure all LGBTQ+ people are valued at work, a Disability Confident Scheme Committed employer and member of the Business Disability Forum which help us to improve the lives of disabled people in the workplace. 

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Stages involved in the process: Application, Shortlisting, Interview Q&A, Onboarding

As part of your application, you will need to write a supporting statement in no more than 1,500 words that covers the competencies that can be found in the person specification, available via the link below.

We advise you to apply early as the application closing date may be brought forward if we receive enough applications. If you have any general questions or require any reasonable adjustments, please get in touch via

This opportunity is closed to applications.