IT Support Analyst
11265
Permanent
Full time - 35 hours per week
External and internal
15 October 2024 23:55
The opportunity
Are you an enthusiastic IT Support Analyst looking to provide 2nd line support in a large enterprise environment? We are looking for a highly skilled and motivated individual to join our IT Support Services team.
With a can-do attitude, you’ll play a vital role in supporting users both remotely and desk-side, with most of your work being escalated from our IT Service Desk.
You’ll support both staff and student computers, providing a quick response to standard day-to-day issues and requests, as well as engaging with projects.
You’ll be based at London College of Fashion in Stratford, though occasional travel to other UAL sites may be required.
About you
This role will suit an experienced Support Analyst with previous experience in second line support, who is looking to expand their skill set within a large and complex environment.
You will need a professional IT qualification / technical degree or relevant experience, as well as knowledge of PC and Mac hardware maintenance, networking technologies, desktop and mobile troubleshooting, and an awareness of ITIL.
The successful candidate should also have experience of:
- Working in a Second line IT support role within an enterprise environment
- Working across Windows and Mac environments, deploying and configuring operating systems, maintaining hardware and fault-finding using command line tools
- Leading and motivating support teams
- Supporting Active Directory, DHCP, DNS and other basic network services
- Working across an ITIL aligned environment
- Supporting various AV environments including fault diagnosis, configuration and maintenance
You will possess excellent customer service skills, and will demonstrate a logical, analytical approach to problem solving, interpreting customer requests to resolve problems.
Stages involved in the process: Application, Shortlisting, Interview Q&A, Onboarding.
As part of your application, you will need to answer 3 competency question(s) demonstrating how you meet the role requirements as can be found in the person specification.
We advise you to apply early as the application closing date may be brought forward if we receive enough applications. We aim to communicate any changes to the closing date with at least 24 hours' notice. If you have any general questions or require any reasonable adjustments, please get in touch via DigitalandTechnologystaffrecruitment@arts.ac.uk
We understand the benefits of using AI in work. However, if you are thinking of using AI to support your application, we ask you to think carefully about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. Therefore, we encourage you to showcase your unique knowledge and skills using your own voice.
What we offer
To recognise the hard work of our staff and their contributions, we provide a wide range of benefits – please check our careers site/Canvas for further information as conditions and exclusions apply:
▪ at least 31 days of annual leave in addition to bank holidays.
▪ equal parental leave offering up to 6 months full pay for maternity and paternity.
▪ 2 days of paid volunteering leave for a UK registered charity.
▪ generous defined benefit pension schemes (LGPS/TPS}.
▪ discounts including gyms, nursery and private healthcare insurance.
▪ learning and development opportunities including free Short Courses.
▪ season ticket loan, cycle to work scheme, free counselling and more!
We are UAL
University of the Arts London (UAL) offers an extensive range of courses in art, design, fashion, communication and performing arts. We are a collegiate University spread across London with six Colleges, four Institutes and five Research Centres. UAL also has two subsidiary companies, delivering specialist activities – UAL Short Courses Ltd, and UAL Arts Temps Ltd.
We’re made up of all types of people, coming together in London, the world’s creative capital. We are designers, artists, performers, thinkers, researchers and makers. Our students, staff and graduates form a global network of creatives, entrepreneurs and leaders. Together, our ideas change the world. Because the world needs creativity.
We are ranked highly across the board. We are ranked first for specialist art and design, second in the world for Art and Design in the 2023 QS World University Rankings (for the fifth year in a row), ranked fifth in sustainability and two of our colleges were rated in the top three fashion schools in the world.
Our culture
We have become one of the world’s most international Universities, welcoming over 22,000 students and 6,000 staff from 130 countries. And, as a global university, staff and students learn from different cultures and perspectives, which leads to new conversations and innovative work. At our very core, everything we do seeks to challenge the status quo by driving social purpose and standing up for what matters.
We welcome applicants from all backgrounds including those who may feel underrepresented in the workforce due to their socioeconomic circumstances such as those from Black, Asian and Minority Ethnic (B.A.M.E.) backgrounds. We aim to be a university where everyone can be themselves and are supported to reach their full potential.
With our commitment to inclusion and diversity, we are proud to be a Race Equality Charter (REC) member to help us reduce barriers that negatively impacts B.A.M.E. staff, a Stonewall Diversity Champion to ensure all LGBTQ+ people are valued at work, a Disability Confident Scheme Committed employer and member of the Business Disability Forum which help us to improve the lives of disabled people in the workplace.